Specialist Customer Care Advisor
2 months ago
**Specialist Customer Care Advisor**
**Knutsford**
As a Barclays Specialist Customer Care Advisor, you will serve the complex needs of our customers and will be there to help when they need us most. As part of a growing team, you will be helping our customers through challenging life events such as financial difficulty, being scammed or defrauded or a bereavement. You will also help to find a fair and simple ways forward for our customers by providing great digital tools and offer solutions backed by expert colleagues to help improve our customers future financial stability and prospects.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.
**What will you be doing?**
- Providing excellent customer service & responses on behalf of Barclays to create excellent customer satisfaction
- Identifying learning opportunities to ensure continuous improvement.
- Ensuring that the quality of tasks performed by yourself and others you closely work with are maintained to a high and consistent standard
- Ensuring that the solutions that are offered to our customers are accurate and delivered in a timely manor
- Adopting a values-based approach when dealing with customers
- Ensuring that all activities and duties are carried out in full compliance with regulatory requirements whilst adhering to relevant Policies & Standards
- Ensuring vulnerable customers are identified and assisted appropriately, and being able to handle issues and messages efficiently to best help our customers
**What we’re looking for**:
- Experience of operating in a customer focused role
- Experience of building relationships through good rapport, people skills and anticipating needs of our customer
- Ability to use own judgement and previous experience to resolve issues for customers, following Barclays’ defined policies and processes.
- Capability to promote and help customer adoption of digital offerings
**Skills that will help you in the role**:
- Experience of working in a Customer Care role
- Experience of working with stakeholders to develop relationships and proactively support and educate customers
- Capability to work independently on largely non-complex situations
- Accountability for own performance, to best contribute to team deliverables
**Where will you be working?**
You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.
***:
LI-Hybrid
-
Specialist Customer Care
3 months ago
Knutsford, United Kingdom Barclays Full time**Specialist Customer Care Advisor** **Knutsford** **Salary - £25,000 per annum plus excellent benefits including: Private Medical Care, GP services, Life Insurance, Pension Contribution, 25 days holiday allowance plus bank holidays, with the option to buy holidays, plus many more benefits** **Shift - 35hrs per week, rotating between 8am-8pm Monday to...
-
Customer Care
3 months ago
Knutsford, United Kingdom Barclays Full time**Specialist Customer Care** **Knutsford** **£25,000 per annum + Excellent Benefits: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits** **Barclays...
-
Specialist Customer Care
3 months ago
Knutsford, United Kingdom Barclays Full time**Customer Care Advisor** **Knutsford** **£26,500 per annum + Excellent Benefits: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits** **Barclays Overview** You...
-
Customer Advisor
2 months ago
Knutsford, Cheshire East, United Kingdom RHR Full timeAre you passionate about achieving sales targets and finding just the right products for customers?Do you have a 'can do' attitude, passion for great customer service and enjoy working in a fast paced and fun environment?Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?We offer...
-
Customer Service Advisor
4 weeks ago
Knutsford, United Kingdom Barclays UK Full timeSpecialist Customer Care Role at Barclays A Specialist Customer Care colleague serves the more specialist/complex needs of our customers. This could depend on the customer type, or life situation they are experiencing. Specialist Customer Care colleagues are expected to work across multiple channels and personalise each interaction with a customer. They will...
-
Customer Service Advisor
2 weeks ago
Knutsford, United Kingdom Irlam Associates Full timeCustomer Service AdvisorMobberley – WA16 7QJ£22,000 to £24,000 + bonus (£1k per quarter)9am-5pm + On call (1 evening per week from home & 1 in 6 weekends) Irlam Associates are proud to be representing one of the UK’s largest and well-known same day courier services in their search for a Customer Service Advisor to join their highly successful team at...
-
Customer Service Advisor
3 weeks ago
Knutsford, United Kingdom Barclays Bank PLC Full timeA Specialist Customer Care colleague serves the more specialist/complex needs of our customers. This could depend on the customer type, or life situation they are experiencing. Specialist Customer Care colleagues are expected to work across multiple channels and personalise each interaction with a customer. They will have an enhanced level of specialist...
-
Customer Service Advisor
1 month ago
Knutsford, United Kingdom Barclays Bank UK PLC Full timeJob DescriptionPurpose of the roleTo provide exceptional customer service while resolving more complex customer needs/requests. AccountabilitiesProvision of customer service through various communication channels including chat, email and phone.Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique,...
-
Recruitment Specialist in Social Care
4 weeks ago
Knutsford, Cheshire East, United Kingdom Russell Taylor Group Ltd Full timeJob Title: Recruitment Specialist - Social CareAbout Us: Russell Taylor Group Ltd is a prominent recruitment agency dedicated to delivering exceptional talent solutions across various sectors, with a strong focus on Social Care. We are committed to fostering meaningful relationships with our clients and providing them with the highest quality candidates to...
-
Customer Service Advisor
3 months ago
Knutsford, United Kingdom NFU Mutual Knutsford Full timeJob Advert NFU Mutual’s Knutsford Agency are currently recruiting for an office-based **Customer Service Advisor** to join our dynamic team. This exciting role involves supporting our customers with their insurance needs and contributing to the growth of the business with an emphasis on career progression. **The role**: - With proactive enthusiasm,...
-
Customer Service Advisor
2 months ago
Knutsford, United Kingdom Forrest Recruitment Full timeCUSTOMER SERVICE ADVISOR KNUTSFORD TEMPORARY - £12PH HOL PAY Our client who are based in Knutsford are looking for a temp on an going basis to join their Customer Service team. This role is full time working Monday Friday 8.30-4.30pm. Your duties will include: answering email enquires, responding to customers, managing a shared email inbox and providing...
-
Customer Service Advisor
2 months ago
Knutsford, United Kingdom Forrest Recruitment Full timeCUSTOMER SERVICE ADVISOR KNUTSFORD TEMPORARY - £12PH HOL PAY Our client who are based in Knutsford are looking for a temp on an going basis to join their Customer Service team. This role is full time working Monday Friday 8.30-4.30pm. Your duties will include: answering email enquires, responding to customers, managing a shared email inbox and providing...
-
Disputes Specialist Advisor
1 month ago
Knutsford, United Kingdom Suits Me Full timeSpecialist Disputes Advisor Suits Me Limited Knutsford, Cheshire WA16 8RB £22,500 + bonus Job Type: full-time, permanent Shift patterns: 9am – 5pm and 12pm – 8pm (alternate) Summary of This Role: Responsible for research and resolution of customer disputes and charge backs. Requires detailed transaction research, analytical skills, and...
-
Disputes Specialist Advisor
1 month ago
Knutsford, United Kingdom Suits Me Full timeSpecialist Disputes AdvisorSuits Me LimitedKnutsford, Cheshire WA16 8RB£22,500 + bonusJob Type: full-time, permanentShift patterns: 9am – 5pm and 12pm – 8pm (alternate)Summary of This Role:Responsible for research and resolution of customer disputes and charge backs. Requires detailed transaction research, analytical skills, and documentation of actions...
-
Customer Service Specialist
6 days ago
Knutsford, Cheshire East, United Kingdom Barclays Full timeJob Summary:We are seeking a highly skilled Customer Service Specialist to join our team at Barclays. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences while resolving complex customer needs and requests.Key Responsibilities:Customer Service: Provide exceptional customer service through...
-
Service Advisor
3 months ago
Knutsford, United Kingdom Sytner Group Full time**About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Land Rover Knutsford. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to...
-
Service Advisor
3 months ago
Knutsford, United Kingdom Sytner Group Full time**About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Land Rover Knutsford. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to...
-
Implementation & Specialist Support Advisor
3 months ago
Knutsford, United Kingdom Barclays Full time**Implementation and Specialist Support Advisor** **Knutsford** As a Barclays Implementation and Specialist Support Advisor, you will be working as part of Corporate Client Service who are a business area within Corporate Digital banking. Within this role, you will provide both day to day Corporate Digital Channel / Product support for the entire Corporate...
-
Customer Service Specialist
6 days ago
Knutsford, Cheshire East, United Kingdom Barclays Full timeJob Summary:We are seeking a highly skilled Customer Service Specialist to join our team at Barclays. As a key member of our customer service team, you will be responsible for delivering exceptional customer service while resolving complex customer needs and requests.Key Responsibilities:Customer Service: Provide exceptional customer service through various...
-
Service Advisor
1 month ago
Knutsford, United Kingdom Purely Automotive Recruitment Ltd Full timePurely AutomotiveRecruitment Ltd offers an excellent opportunity for a motivated andenthusiastic Service Advisor to join our client based in KnutsfordCheshire. As Service Advisor you willprovide outstanding customer care and be the vital link between ourcustomers and the workshop. You will inform and consult on vehicleservicing and keep the customer...