Cctv Control Room Officer

2 weeks ago

Gateshead, United Kingdom Savills Management Resources Full time

**PURPOSE OF THE ROLE**:
**This Role Attracts**
- Full time permanent role on a fixed shift pattern.
- 40 hour per week contract (paid breaks).
- Annual discretionary staff bonus scheme.
- Free onsite parking.
- Public transport links at the Metrocentre.
- Uniform provided.
- Company sponsored SIA licence renewal / Upskill / First Aid.
- Break Room / Kitchen / Locker room / Shower facilities.
- Counter Terrorism Training.

The CCTV Control Room Officer will work as part of the control room team, undertaking the day-to-day monitoring and delivery of security services within the control room, supporting the security operation at the centre.

The Control Room officer will ensure exemplary standards of security and customer service are always provided to the client and visitors to the site.

The Control room is part of the public face of the security team and should always act with professionalism, a can-do attitude is essential in this highly influential role.

**KEY RESPONSIBILITIES**:

- To be part of a Control Room team working 40 hours per week within a 24/7 operation over 365 days shift basis.
- To be the first point of contact for security function related queries resolving more complex queries utilising experience and knowledge referring any complaints with regards to security practices, to the security management team or centre management.
- Ensure a timely response to all security issues and events.
- Maintain continuous monitoring of site radio systems always adhering to correct radio procedures.
- Being fully conversant with operational functions including access control, CCTV, detection, and alarm systems, ensuring effective monitoring and reporting function is maintained.
- To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are kept fully informed at all times.
- Control access of the centre’s service yards, monitoring all deliveries.
- Provide assistance to third party contractors / visitors whilst ensuring all site procedures / policies are adhered too.
- Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies.
- Ensuring all incidents are managed in accordance with site policies and procedures.
- Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms and the site occurrence book
- Maintain vigilance and highlight / manage unauthorised access by banned persons.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices.
- Report any event that may be detrimental to the fulfilment of the provision of security on site to the Security Team Leader / Security Duty Manager / Security Manager.
- Be professional, pleasant, friendly, courteous, and helpful at all times whilst carrying out duties to the highest standards.
- Provide assistance to third party contractors / visitors whilst ensuring all site procedures / policies are adhered too.
- Liaising with your line manager proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
- A continuous improvement process is an integral part of service delivery increasingly adding value to both the business and our client.
- Undertake any other reasonable duties as required to meet the needs of the business
- High level of personal standards and adhering to the site uniform policy and requirements.

**SKILLS, KNOWLEDGE AND EXPERIENCE**:
**SKILLS**:

- Good verbal and written communication skills.
- Able to articulate clearly and credibly with the client, management, centre staff and all visitors.
- Capability to work unsupervised and take responsibility.
- Aptitude to remain calm under pressure.
- Smart and Clean appearance.
- Flexible / can do attitude.

**KNOWLEDGE AND EXPERIENCE**

Essential:

- Successful track record of delivering security solutions and first-class customer service to internal client base.
- CCTV SIA Licence.
- Experience of working in a customer focussed environment.
- First aid qualified or willing to work towards qualification.

Desirable:

- Professional or further qualification in Security.
- Experience working within a CCTV control room environment.

Working Hours - 40 hrs per week covering a 24/7 period

Salary - £23,920.00 pa, (£11.50 per hour)

Please see our Benefits Booklet for more information.

LI-DNS

  • Cctv Control Room Officer

    1 week ago

    Gateshead, Gateshead, United Kingdom Savills Full time

    Purpose of the RolePurpose of the job: To work as part of the Control Room Team and undertake day to day monitoring and delivery of security services within the control room, supporting the security operation at the centre. To ensure excellent relationships with our client, suppliers, colleagues and customers. Working in a proactive way to anticipate...

  • Cctv Control Room Officer

    4 weeks ago

    Gateshead, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** Purpose of the job: - To work as part of the Control Room Team and undertake day to day monitoring and delivery of security services within the control room, supporting the security operation at the centre. - To ensure excellent relationships with our client, suppliers, colleagues and customers. - Working in a proactive way to...

  • Cctv Control Room Officer

    3 weeks ago

    Gateshead, United Kingdom Savills Full time

    **Purpose of the Role** Purpose of the job: - To work as part of the Control Room Team and undertake day to day monitoring and delivery of security services within the control room, supporting the security operation at the centre. - To ensure excellent relationships with our client, suppliers, colleagues and customers. - Working in a proactive way to...

  • Cctv Controller

    1 week ago

    Gateshead, Gateshead, United Kingdom Savills Management Resources Full time

    This Role Attracts Full time permanent role on a fixed shift pattern 40 hour per week contract (paid for breaks) 20 days annual, leave plus 8 bank holidays per year (this increases incrementally up to 25 annual leave days per year) Discretionary Annual Bonus Free onsite parking Free uniform provided. Paid for SIA licence renewal / Upskill / First Aid Break...

  • Cctv Controller

    1 week ago

    Gateshead, United Kingdom Savills Management Resources Full time

    **This Role Attracts** - Full time permanent role on a fixed shift pattern - 40 hour per week contract (paid for breaks) - 20 days annual, leave plus 8 bank holidays per year (this increases incrementally up to 25 annual leave days per year) - Discretionary Annual Bonus - Free onsite parking - Free uniform provided. - Paid for SIA licence renewal / Upskill /...

  • Control Room Operator

    1 week ago

    Gateshead, United Kingdom Amberstone Security Full time

    The Protector Group are an equal opportunities employer who holds SIA approved contractor status for the provision of Security Guarding, CCTV & Keyholding services as well as being an NSI/SSAIB approved installer. We supply a comprehensive, state-of-the-art package of security products and services - from CCTV Systems & Installation, Intruder alarm systems,...

  • Cctv Operator

    2 months ago

    Gateshead, United Kingdom Amberstone Security Full time

    The Protector Group are an equal opportunities employer who holds SIA approved contractor status for the provision of Security Guarding, CCTV & Keyholding services as well as being an NSI/SSAIB approved installer. We supply a comprehensive, state-of-the-art package of security products and services - from CCTV Systems & Installation, Intruder alarm systems,...

  • Cctv Operator

    1 week ago

    Gateshead, United Kingdom Amberstone Security Full time

    The Protector Group are an equal opportunities employer who holds SIA approved contractor status for the provision of Security Guarding, CCTV & Keyholding services as well as being an NSI/SSAIB approved installer. We supply a comprehensive, state-of-the-art package of security products and services - from CCTV Systems & Installation, Intruder alarm systems,...

  • Cctv Operator

    4 days ago

    Gateshead, United Kingdom The Protector Group Full time

    The Protector Group are an equal opportunities employer who holds SIA approved contractor status for the provision of Security Guarding, CCTV & Keyholding services as well as being an NSI/SSAIB approved installer. We supply a comprehensive, state-of-the-art package of security products and services - from CCTV Systems & Installation, Intruder alarm systems,...

  • Control Room Operator

    2 months ago

    Gateshead, United Kingdom Amberstone Security Full time

    We have an opportunity in our Command & Intelligence Centre at Team Valley, Gateshead. A valid SIA/CCTV license and driving licence are essential, an SIA Security Licence will be required but not essential at this point as enrolment onto the course will be supported. You will work on a 4 on 4 off rota covering nights and weekends. **Main...

  • Cctv Operator

    1 week ago

    Gateshead, Gateshead, United Kingdom The Protector Group Full time

    The Protector Group are an equal opportunities employer who holds SIA approved contractor status for the provision of Security Guarding, CCTV & Keyholding services as well as being an NSI/SSAIB approved installer. We supply a comprehensive, state-of-the-art package of security products and services - from CCTV Systems & Installation, Intruder alarm systems,...

  • Control Room Operator

    3 weeks ago

    Gateshead, United Kingdom Amberstone Security Full time

    **Overall purpose**: ASEL Ltd provides integrated security solutions through the provision of technology products and human security resources. Our security solutions bridge the gap through the provision of risk based integrated security solutions, deployed through our unique ASEL Ltd Risk Modelling tool. Products combine to provide a best return on...

  • Control Room Operator

    1 week ago

    Gateshead, Gateshead, United Kingdom Amberstone Security Full time

    Overall purpose: ASEL Ltd provides integrated security solutions through the provision of technology products and human security resources. Our security solutions bridge the gap through the provision of risk based integrated security solutions, deployed through our unique ASEL Ltd Risk Modelling tool. Products combine to provide a best return on investment...

  • Facilities and Support Officer

    1 month ago

    Gateshead, United Kingdom QE Facilities Full time

    The Security & Facilities Support Officer at Gateshead Hospital plays a crucial role in ensuring the safety and security of the hospital premises, staff, and patients. This position involves a combination of portering services, security, facilities management, and customer service responsibilities. To carry out internal and external patrols of all Gateshead...

  • Facilities and Support Officer

    1 month ago

    Gateshead, United Kingdom QE Facilities Full time

    To carry out internal and external patrols of all Gateshead Health NHS Foundation Trust premises to deter crime, vandalism and acts of violence against Trust staff and assets. To respond to all patient and staff safety incidents including major incidents and fire. Control Room CCTV, including the processing of CCTV data. Switchboard call handling To provide...

  • Security & Facilities Support Officer

    1 week ago

    Gateshead, Gateshead, United Kingdom QE Facilities Full time

    To carry out internal and external patrols of all Gateshead Health NHS Foundation Trust premises to deter crime, vandalism and acts of violence against Trust staff and assets. To respond to all patient and staff safety incidents including major incidents and fire. Control Room CCTV, including the processing of CCTV data. Switchboard call handling To provide...

  • Control Room Operator

    2 months ago

    Gateshead, United Kingdom Amberstone Security Full time

    ASEL Group provides the dynamic risk management methodology, thought leadership and technology infrastructure that sits behind our specialised safety and security businesses in the UK and Europe. We bring together expertise from inside the security business, data science specialists, and external transformation professionals to create a proposition that is...

  • Control Room Operative

    3 weeks ago

    Gateshead, United Kingdom Amberstone Security Full time

    **Overall purpose**: Overall purpose: ASEL Ltd provides integrated security solutions through the provision of technology products and human security resources. Our security solutions bridge the gap through the provision of risk based integrated security solutions, deployed through our unique ASEL Ltd Risk Modelling tool. Products combine to provide a best...

  • Security & Facilities Support Officer

    3 weeks ago

    Gateshead, United Kingdom QE Facilities Full time

    QE Facilities Limited is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust. **Location**: Queen Elizabeth Hospital, Gateshead. We are looking for reliable, flexible and well-motivated individuals who take pride in their work, to work as Facilities support officers providing patient /visitor focused customer service and providing...

  • Security & Facilities Support Officer

    2 weeks ago

    Gateshead, United Kingdom QE Facilities Full time

    QE Facilities Limited is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust. **Location**: Queen Elizabeth Hospital, Gateshead. We are looking for reliable, flexible and well-motivated individuals who take pride in their work, to work as Facilities support officers providing patient /visitor focused customer service and providing...