Sales & Service Advisor

6 months ago

Uxbridge, United Kingdom Tracker Full time

Overview:
Tracker, a wholly owned subsidiary of CalAmp, has been leading the way in the field of vehicle tracking and telematics since 1993. With over a million market-leading security and award winning fleet management systems fitted to vehicles including passenger cars, motorcycles, HGVs, LCVs and plant and construction equipment, Tracker is still leading the way. Tracker, together with the police has to date recovered over £556 million worth of stolen vehicles and continues to recover on average £1 million worth of stolen vehicles each month. With over a million Tracker systems installed to date, its award-winning products ensure its customers have complete peace of mind. CalAmp is a pure-play pioneering leader of the Connected Car, Connected Truck and broader Internet of Things (IoT) marketplace.

This is an exciting opportunity for those who wish to work for a stable, well-established company that builds transformational technologies within the revolutionary domain of IoT.

We believe that people are our greatest asset and we are committed to being an employer of choice in our industry. CalAmp offers an engaging and diverse work environment that permits our people to take pride in their contributions and share in the company’s success. Our employees can expect the space to showcase their talent, sharpen their skills, develop new capabilities, and be a part of a global team that develops revolutionary technologies. We proudly offer the stability and security of a large publicly-traded tech company without the rigidity and red tape.

In particular, we offer:

- Meaningful work with the potential to disrupt an entire industry
- Visionary leadership
- Medical and retirement benefits
- Access to cutting-edge tools and technologies
- Innovative, intelligent, collaborative teammates

**Responsibilities**:
**Purpo**
**se of the Role**:
To deliver the performance and expected behaviours of a Sales and Service Advisor at Tracker. This includes all aspects of day to day and involvement in the improvement of delivering revenue from converting cases and leads on unit sales, collecting subscription payments and outbound calling, inline with the business financial targets. This is to be achieved through the handling of all types to achieve given targets on a personal and team level. This role should also be undertaken in strict accordance with all governance such as audit processes etc., in order that accurate, high quality customer records are created.

**Key Accountabilities**:
**FINANCE**
- To handle inbound calls and outbound calls to agreed volumes, increasing revenue by the delivery of sales growth set out in the business objectives
- Maximise the ratio of sales to calls to achieve the best possible conversion rate
- Participate in the delivery of new products, projects and sales initiatives where relevant

**CUSTOMER**
- Establish and maintain professional relationships with all internal and external customers
- Maintain customer review channel at excellent levels
- Kell all sales to Salesforce system, prioritise, control and follow up as necessary, ensuring a high level of accuracy of keying to maintain data standards at all times
- Efficient and productive case management
- Manage and take ownership of customer complaints through different channels, including social media

**RISK**
- Present all necessary completed H&S material during monthly 121’s throughout the year
- Ensure all telephony and associated DPA work is conducted in strict accordance with the Tracker best telephony practices document
- Ensure all Tracker housekeeping policies including timekeeping, absence, dress code is adhered to

Qualifications:
**Primary Requirements**:

- 3 - 5 years of experience in a similar role
- Proven work experience in customer/sales environment
- Self-starter with excellent interpersonal communication and problem-solving skills
- Strong organisational skills with a "Can-Do" attitude
- Adaptable to change
- Proven ability to meet tight deadlines and work under pressure
- Good communication skills in English, both written and spoken
- Exceptional communicational skills (verbal, written and presentation)
- Ability to work effectively both independently and as part of a team
- Salesforce experience preferred

LI-JK1

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