Contracts Manager
3 weeks ago
**?Role**: Contracts Manager
**Salary**: £35k plus package
**Job Status**:Permanent/Full-Time
**Location**: London
**Vacancy Reference**:VR/04791
**Role Description**:
Bridge Recruitment are currently networking for an experienced Contracts Manager to join the Team of one of our clients, a company providing exceptional Facilities Management services to customers all over the UK. As Contracts Manager you will be lookingafter sites in London, ensuring all staff members are aware of what is expected of them, while always complying with company policies. The ideal Contracts Manager will have experience in a similar role in the cleaning industry, along with excellent communicationskills, both verbal and written. You will also ideally possess the relevant qualifications needed for this role, such as BICS, NVQ and Health and Safety qualifications.
**Responsibilities**:
- Recruit staff using the company’s procedures
- Induct new and transferred staff in line with the company’s procedure
- Attend all new contract start-ups and ensure the first day runs smoothly
- Provide on-site training and ensure all employees are aware of what is expected
- Where required prepare work schedules if there isn’t one on site
- Ensure all staff adhere to all site rules and maintain a smart appearance including the wearing of company uniform and lanyard. You must follow the company's process for ordering uniform
- When necessary, discipline staff in accordance with the company’s disciplinary procedures
- Always ensure you contact HR advisor for advice
- Visit clients at least once per month to discuss services provided and complete audit on iAuditor - get customers to give written comment and score on standards
- Identify and agree additional works on site, as well as informing the client of other wide range of services
- Deal with customer complaints or concerns within 24 hours
- Observe all client and company statutory fire and safety regulations and promote good safety habits
- Ensure the contract specification is adhered to
- Liaise with subcontractors
- Check and request materials and equipment from consumables and equipment suppliers and to ensure they are within budget
- Complete payroll amendments off our timesheet tracker and ensure budgeted wages are not exceeded
- Attend regular branch meetings to review performance on contracts and any other information that may need to be passed on
- Maintain site files, personnel files, training records, site communication books, annual leave records, sickness and leavers
- Ensure that all accidents are logged correctly using the company procedure
- Cooperate with requests from clients and managers and respond to requests for assistance when necessary
- Attend appropriate training sessions
- Complete credit notes should this be requested
**Requirements**:
- As a Contracts Manager you will be required to hold a full UK driving licence
- Effective time management, good people skills and individual motivation
- Good communication skills both verbal and written
- Recognised experience in cleaning and/or service industry discipline
- Computer literate to be able to present presentations to clients
- A good understanding of employment law
- Customer liaison and negotiation skills are essential as well as proven experience in budgetary management and control
- Passionate and dedicated
- Self-reliant, well organised and totally driven by quality and customer satisfaction
- The ability to motivate and inspire employees is essential so that excellent team working practices thrive
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