Outpatient Receptionist

This vacancy is for 2 full time members of staff (37.5hrs), Monday to Friday, with the working pattern to be discussed at interview. The role will primarily be based in Brighton, but there may be an occasional need to work at Princess Royal Hospital in Haywards Heath and Lewes Victoria Hospital, although advance notice would be given.

You will need to be confident in your own abilities and able to work under pressure as well as being accurate and numerate and used to working with the general public on a face to face basis. Full training will be given on all NHS systems as required.

Flexibility and the ability to work under own initiative are key to the role as well as supporting colleagues and management.

An appreciation of the importance of confidentiality is paramount and to be able to demonstrate to others, as high level of patient information is available in these areas.

If you are hard working, have the ability to work to a high standard, are a good team player and enjoy working with the public, then we would like to hear from you.

The postholder will be responsible for providing complete administrative and clerical support for all outpatient clinics at any of our sites. The role includes patient registration, booking follow-up appointments in line with the patient access policy, clinic preparation, clinic reception and outcome/coding. The
postholder will be required to work as part of a team with clinical staff to deliver the highest standards of administrative support possible for all patients and staff.

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do

Good communication and interpersonal skills to interact with tact and diplomacy with patients and staff at all levels.

Ability to provide and receive information which may be complex, sensitive or contentious in nature.

Ability to engage in collaborative problem solving with co-workers and staff. Must have the ability to function as a "team player", being considerate and flexible, taking the needs of your peers into consideration.

Ability to exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful hospital environment exists at all times.

Ability to maintain composure, efficiency and a positive, customer-service orientated manner during periods of peak workload, with frequent interruptions, under tight deadlines, and when interacting with patients who are ill, angry or emotionally distressed.

Plan, organise and accomplish a variety of concurrent assignments, some of which may be complex and unpredictable, in an effective and efficient manner.

Organise and prioritise assignments to complete work in a timely and efficient manner, particularly when there are changes in workload or assignments.

Remain flexible and adaptable to alterations in policies and procedures, proposing changes where appropriate.

Good written and oral communication skills to clearly and concisely provide information, explanations, and instructions to, and elicit information from others with varying levels of ability to understand.

Use terminology and phrasing which is responsive to and appropriate for patient's age, language skills and emotional state.

Problem-solving skills to independently assess a range of facts or situations; identify the resources available to help solve problems; create, analyse and compare viable solutions and take the action
necessary to implement them; and follow through to ensure the problem is resolved to the satisfaction of all parties.