Chc Admin Support Officer

2 weeks ago

London, United Kingdom NHS South East London Integrated Care Board Full time

An exciting opportunity has arisen for an Admin Support Officer to join our dynamic team which is based at Laurence House in Catford. In line with the government regulations relating to Covid you will be required to work from home and equipment will be provided.

The role will be to support the Continuing Healthcare (CHC) team in the delivery of efficient Administrative

support. You will be required to maintain and contribute to the development of an efficient and effective system of administration to support the Continuing Healthcare (CHC) and NHS Funded Nursing

Care (FNC) processes. You will work to agreed deadlines with minimum supervision using your

own initiative and maintaining a flexible approach. You will be required use discretion and ensure

confidentiality at all times.

You will be able to manage your time and the time of others within the team and you should be able to work in a pressurised environment. You will need to deal independently with queries from members of the public, patients and their relatives, Adult Social Care, Nursing Homes and other outside agencies in relation

to non-clinical issues regarding CHC and the FNC contributions. You will be responsible for corresponding with patients and their families regarding CHC decisions ensuring that they are conveyed to all relevant parties in agreed timescales in line with the National Framework and local policies.

To support the Continuing Healthcare (CHC) team in the delivery of efficient Administrative support. To maintain and contribute to the development of an efficient and effective system of administration to support the Continuing Healthcare (CHC) and NHS Funded Nursing Care (FNC) processes. To work to agreed deadlines with minimum supervision using your own initiative and maintaining a flexible approach. To use discretion and ensure confidentiality at all times.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the service.

The Lewisham Health and Care Partnership is commited to achieving a sustainable health and care system that supports the improvement and maintainance of our populations physical and mental wellbeing, enabling ongoing independence, whilst maintaining access to high quality needs led service provision. Addressing health inequalities is a priority in all that we do. Through the refresh of our Health and Wellbeing strategy we will continue to ensure that we develop and deliver proactive, preventive care that is accessible and cordinatied. We believe that the active engagment and involvement of our communties is the cornerstone of this approach and we seeking committed, motivted system thinkers to join our collective effort.

Please see attachment for complete version of Job Description and Person Specification including:
The post holder is required to provide an efficient and effective administrative service as part of the Continuing Healthcare Team.

To deal independently with queries from members of the public, patients and their relatives, Adult Social Care, Nursing Homes and other outside agencies in relation to non-clinical issues regarding CHC and the FNC contributions.

To be responsible for corresponding with patients and their families regarding CHC decisions ensuring that they are conveyed to all relevant parties in agreed timescales in line with the National Framework and local policies.

To create accurate patient records on the CHC database.

To attend meetings, to take and transcribe detailed and complex formal minutes and reports of eligibility decisions.

To support the CHC Manager with preparing Performance Monitoring Reports.

To support the CHC team and to develop systems and process to support effective delivery and reporting of all CHC activity related functions.

To arrange meetings, book venues, send out invites and produce agendas prior to meetings. To order equipment and supplies as and when required.

To create, update and archive patient files in line with data protection guidance and record management.

To process incoming and outgoing mail.

To undertake general office duties including filing and photocopying.

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