Quality Assurance Administrator
1 month ago
Our client, one of the most reputable Law Firms based in Cardiff, is looking to recruit a Quality Assurance/Audit Administrator to join their Quality and Compliance Team.
**Duties**:
- Performing quality and regulatory file audits within a file supervision database for compliance, operational and quality management system audits
- Reporting on the audit findings and areas of non-compliance and identifying opportunities for enhancing internal controls and/or operational efficiencies
- Prescribing corrective action to correct non-compliances
- Prescribing preventative action to reduce the risk of repeated non-compliance
- Maintaining audit records
- Assisting the Quality Manager in preparing audit documentation for external audits
- Maintaining the firm’s complaint database
- Assisting with the administration of the firm’s databases and portals
- Assisting the wider Quality and Risk team with administrative support
- Running and circulating quality reports
- Developing and maintaining productive working relationships with all levels of management
**Experience and Qualifications required**:
- The role requires excellent organisational skills in order to work on various audits. The ability to make good judgments based on observations and supporting information is essential.
- The ability to understand quality and regulatory standards is essential and experience working in a legal environment would be advantageous.
- This role may be desirable to someone who is currently in an administrative or secretarial role and is looking for a new opportunity to develop their skills.
**Benefits**:
- 25 days holiday plus bank holidays
- Two Corporate Social Responsibility days
- Birthday day off
- Death in service equivalent to twice annual salary
- Auto-enrolment pension scheme
- Hybrid working
- (NLR is acting as an Employment Agency on behalf of its Client)_
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