Audience Experience Guide

1 month ago


Surrey Quays, United Kingdom Rematch Full time

We are looking for motivated and enthusiastic individuals who have a passion for immersive theatre and creative experiences and ideally have experience ticketing theatrical performances.

For its next event, Rematch - The Sporting Time Machine has partnered up with Muhammad Ali Enterprises to reimagine what is often referred to as ‘the greatest sporting event of the 20th century’ - The Rumble in the Jungle, which took place in Zaire, Africa 1974. Muhammad Ali created a major upset in a classic tale of overcoming adversity. The event that forged a path for Ali to become a humanitarian dignitary and cultural force.

**Job Requirements**
- Because the Audience Experience Guides will often be the first people visitors encounter at Rumble in the Jungle Rematch, guides must be well presented and personable.
- Experience of working in a ticketed environment or similar customer facing role is preferred.
- Confidence to relay information to small groups of people is preferred.
- Could be a perfect role for individuals with some acting experience or performance background.

**Responsibilities**:

- Deliver the Rumble in the Jungle Rematch audience journey to a consistently high standard
- Greet audience members, scan tickets, answer questions and provide high level of customer service
- Assist audience members who are checking items in and out of paid cloakroom
- Assist audience members with use of VR equipment
- Maintain Health and Safety standards in all working areas to comply with good practice, policies, and procedures

**Job Types**: Full-time, Part-time, Temporary contract, Fixed term contract
Contract length: 13 weeks
Part-time hours: 20 per week

**Salary**: £11.95 per hour

Schedule:

- Day shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Surrey Quays, SE16 2XU: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 18/09/2023
Expected start date: 03/09/2023



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