Clinical Specialist

2 weeks ago

Solihull, United Kingdom Abbott Laboratories Full time

As a Clinical Specialist within the Heart Failure division you will provide clinical and technical support of Abbott’s products for the assigned product lines. Provide training, in-service support and clinical assistance for new and existing Abbott’s customers, potential customers, distributors and Clinical Sales Specialists. Communicates regularly with management to keep them informed of what is being observed in the field relative to Abbott and competitors.

Main Purpose of the role
- Support Abbott customers to deliver best in class implantation and follow-up of CRM devices including Pacemakers, Cardiac Resynchronisation, Implantable Cardiac Defibrillators and Loop recorders across designated NHS and Private hospitals.
- To build strong and professional relationships in various hospital settings, showing flexibility and adaptability to changing needs (e.g. varying hospital schedules, etc.)
- Support regional CRM business strategy, via product implantation cover in accounts as agreed with Regional Business Manager and the local territory manager.

Minimum Requirements
- Individuals will B.S degree preferably in Sciences.
- Experience in a Cardiology or Cardiac Medical Devices.
- Knowledge of the UK healthcare market
- Strong Communication Skills: Verbal and Written.
- Willingness to travel 70% of the time.
- Ability to collaborate with a wide variety of customers and colleagues.
- Familiarity with catheter lab and operating room procedures and protocol (preferred)
- Main Responsibilities _
- Provide primary technical support to Abbott customers during implantation and follow-up of Abbott CRM products.
- Perform Complex device/ EGM troubleshooting independently.
- Assist senior team members in the management and delivery of regional customer education training events. -liaise with customers regarding training requirements -liaise with education team in the development and delivery of the training
- Develop a clear understanding of regional account objectives and strategy for all accounts within the assigned region. Actively contribute to competitive and market intelligence data collection.
- Prepare 3-5 complex case studies per month and submit to the Marketing and Education team.
- Demonstrate ability to be flexible and adaptable with regards working hours and location of customer support.
- Develop clinical and non-clinical skills as agreed with Regional Business Manager and Senior CRM Device Specialist including quarterly reviews of performance against competency modules.
- Working towards a recognised CRM certification examination, e.g BHRS/IBHRE/EHRA ideally achieving within 12 months of obtaining Grade 13.

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