Emergency Department Volunteer

3 weeks ago


Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

The Emergency Department (ED) Volunteer provides the practical and emotional to patients while they are being assessed in our busy ED department. As a busy service, especially in the evenings and on weekends, the ED Volunteer is a front-of-house role. You will play an integral role in providing comfort and reassurance to patients.

This involves practical tasks such as seeking and providing information about waiting times, making and serving refreshments, offering family members and carers respite, sourcing clothing and other last minute items and providing targeted support for patients with Dementia to guarantee all patients and family members a positive patient experience in a busy and fast-paced service.

Volunteers are needed 7 days a week, and shifts are available between 8am and 11pm. To support this, we ask volunteers to commit to one shift of 3 hours per week for a minimum of 6 months.

**Essential Information**:
Please kindly note, you will be given a 20-minute assessment betweenTuesday 3 January to Tuesday 10 January 2023 at the Volunteering office.

TheMandatorytraining for this role will be onTuesday 24th January 2023.

Please ensure to bring the below I.D documents to your assessment otherwise we will not be able to proceed with your assessment on the day.

A minimum ofTHREE individual forms of valid, current, and original identification are required. Please bringonedocument fromgroup one(below)AND twodocuments fromgroup two(Below):
**Group One**:

- UK Passport
- EEA/Swiss Passport
- Other passport with indefinite leave to remain
- Other Passport
- Biometric Residence permit
- Driving Licence photo card (UK, IOM or CI)
- Current EU Photo Driving Licence
- EU national identity card - EU only

**Group Two**:

- Driving Licence photo card (UK, IOM or CI)
- Current EU Photo Driving Licence
- Driving licence - old-style paper licence (must be UK)
- Bank statement (UK/EEA) - less than 3 months old
- Utility bill - less than 3 months old (UK)
- Utility bill - 2nd Supplier - less than 3 months old
- Council Tax Statement - issued in the last 12 months
- Mortgage statement (UK or EEA) must be a recognised lender and issued in the last 12 months.

NB: If you are aged 16 - 19 years, in full time education and you are unable to provide two documents from group 2 above, either of the following ID options can be used:

- Full UK birth certificate (A4 size original, not photocopy, containing mother and fathers details)
- Letter from head teacher or college principal, confirming you are a student and containing your name, current address and date of birth, PLUS either an official exam certificate in your name or a National Insurance number letter.

If you are unable to or have difficulty in providing the above evidence, please give us a call on 0208 934 3620 / 2549



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