Receptionist - Ngs Macmillan Unit

To act as Receptionist within the NGS Macmillan Unit in the Chemotherapy department.

Providing a friendly, comprehensive and courteous clerical service and to ensure a professional co-ordination of the reception area and maintaining confidentiality at all times.

The post holder will provide support of the highest quality and provide cover when required in their professional area.

There will be requirement to cover other reception staff, during their annual leave.

Answering the phone and other queries, taking messages accurately and promptly.

Welcoming patients to the designated area

Book follow up appointments and ensure the return of patient case notes are returned to the appropriate departments

Opening and distributing post, and other internal communications Photocopying & laminating

Accurate and timely recording of appointment outcomes

Filing of reports and correspondence in patients’ case notes, in accordance with hospital procedures. Maintain patients’ case notes including updating and documenting any changes in patient details.

Undertake clerical duties associated with the discharge or transfer of patients from the clinical teams

Demonstrate a flexible approach to the department where there is a need for cross cover duties where appropriate.

Be proactive in escalating any concerns of any kind to the Line Manager

To maintain confidentiality at all times relating to the patients, staff and the Trust

To actively participate in the Staff Appraisal process and to be familiar and comply with Operational, Personnel, Health and Safety policies and procedures including Fire, COSHH, No Smoking and Alcohol.

It is the responsibility of every employee to actively help the Trust prevent and control infection by washing their hands effectively, attending appropriate training and maintaining up do date knowledge in infection control and prevention

Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision. As members of staff we will always:
Show COMPASSION - treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values

AMBITION - Aspiring to be the best - reaching high standards, providing exceptional care and services; and achieving measurable improvements in people’s health and wellbeing

RESPECT - Valuing and appreciating everyone - listening, learning and acting on their experiences, being open and honest; and recognising that working with others brings benefits

ENCOURAGEMENT - Opportunities for all - supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our future

Job purpose

To act as Receptionist within the department. Providing a comprehensive and courteous clerical service and to ensure a professional co-ordination of the reception area and maintaining confidentiality at all times.

The post holder will provide support of the highest quality and provide cover when required in their professional area.

Answering the telephone and other queries, taking messages accurately and promptly

Receiving and welcoming patients to the designated area

Book follow up appointments and ensure the return of patient case notes are returned to the appropriate departments

Opening and distributing post, and other internal communications in a timely manner

Photocopying & laminating

Accurate and timely recording of appointment outcomes

Filing of reports and correspondence in patients’ case notes, in accordance with hospital procedures. Maintain patients’ case notes including updating and documenting any changes in patient details.

To action locally defined administrative procedures specific to the Division or department to which they are assigned

Undertake clerical duties associated with the discharge or transfer of patients from the clinical teams

Demonstrate a flexible approach to the department where there is a need for cross cover duties where appropriate.

Be proactive in escalating any concerns of any kind to the Line Manager

Any other duties in the department which may be delegated from time to time by the Line Managers.
- To undertake any additional duties which may be determined by the Performance Manager
- To assist with compiling and collating audit results for the service at the request of the Named

professionals within the team
- To maintain confidentiality at all times relating to the patients, staff and the Trust
- To actively participate in the Staff Appraisal process
- To be familiar and comply with Operational, Personnel, Health and Safety policies and procedures

including Fire, COSHH, No Smoking and Alcohol.
- It is the responsibility of every employee to actively help the Trust prevent and control infection by

washing