Service & Safety Customer Assistant Blackburn

6 months ago


Blackburn, United Kingdom M&S Full time

**Summary**

Service and Safety Assistant
**All the details**

Service & Safety Customer Assistant - Blackburn

Work Pattern W/K 1 Mon 09:00-13:00, Tues 09:00-13:00, Wed 09:00-13:30, Fri 08:30-13:30, Sat 08:30-17:30

W/K 2 Sun 10:30-16:00, Mon 09:00-13:00, Wed 09:00-13:00, Thurs 09:00-17:30, Fri 08:30-13:00

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks



  • Blackburn, Blackburn with Darwen, United Kingdom Blackburn College Full time

    Estimated Salary: £11,440 per yearAbout the Role:We are seeking a diligent Environmental Services Assistant to join our Estates team at Blackburn College. As an integral member of our team, you will be responsible for maintaining a clean environment for staff, students and visitors, thereby contributing positively to a safe learning and work environment in...


  • Blackburn, Blackburn with Darwen, United Kingdom Blackburn College Full time

    Job Summary:We are seeking a skilled and reliable Cleaning Services Assistant to join our Estates team at Blackburn College.Key Responsibilities:Providing and maintaining a clean environment for staff, students, and visitors.Assisting in the upkeep of our facilities to ensure a safe learning and work environment.Working collaboratively with colleagues to...

  • Catering Assistant

    5 months ago


    Blackburn, United Kingdom Blackburn & Darwen Youth Zone Full time

    **Job Role: Catering Assistant** **Accountable to: Catering Lead** **About Blackburn & Darwen Youth Zone**: Blackburn & Darwen Youth Zone is a 21st century youth hub located at the heart of Blackburn and a dedicated site in Darwen, open to young people aged 5 to 25 years old, aiming to change the prospects offered to young people in the area. Our vision is...


  • Blackburn, United Kingdom Blackburn Cathedral Enterprises LTD Full time

    **Duties**: - Assist with food and beverage preparation and service - Provide excellent customer service - Take orders and serve food and drinks - Set up and clean dining areas - Handle cash and card transactions - Maintain cleanliness and organisation in the kitchen and dining areas - Follow food safety procedures **Experience**: - Knowledge of food...


  • Blackburn, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - BlackburnCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous...


  • Blackburn, United Kingdom Pure Care Staff Full time

    **Job Title: Catering Assistant residential home** **Location: Blackburn** **Position Type: Part-time/Full-time** **Salary: £10.42** **Job Summary**: We are seeking a dedicated and enthusiastic Catering Assistant to join our agency. As a key member of our catering staff, you will play a crucial role in ensuring the provision of high-quality meals and...

  • General Manager

    3 weeks ago


    Blackburn, Blackburn with Darwen, United Kingdom The Foundry Blackburn Full time

    The Foundry Blackburn is seeking a highly skilled and experienced General Manager to join our team. As a General Manager, you will be responsible for providing exceptional customer service, managing a team of staff, and ensuring the smooth operation of the venue.Key Responsibilities:Manage a team of staff to deliver excellent customer service and maintain...


  • Blackburn, United Kingdom THE KAY GROUP - Grimshaw Park, Blackburn Full time

    **Nights Customer Service Assistant** **Friday/Saturday nights 11pm-7am 16 hours per week** **Rate of pay: £11.50 per hour** We require a Nights Customer Service Assistant for our Petrol Service Station at Grimshaw Park Service Station, Blackburn. As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the...

  • Estates, Health

    3 months ago


    Blackburn, United Kingdom Blackburn College Full time

    Hours: 37 per week /52 week per year Contract Type: Permanent Salary: £22,071.09 gross per annum Closing Date: 9am Thursday 12 September 2024 Interview Date: To be Confirmed Reference Number: 6513 Blackburn College has nearly 700 people employed in a vast range of roles and feels more like a community than a workplace, and this sense of...


  • Blackburn, United Kingdom Hampton By Hilton Blackburn Full time

    We're off the M65, on the border of Hyndburn and Blackburn. Frontier Retail Park is a five minute walk from our door. Local attractions such as Blackburn's historic cathedral, the Blackburn Museum & Art Gallery, King George's Hall, and Blackburn Empire Theatre are a 10-minute drive away. The hotel 150 bedrooms and has substantial parking available for big...

  • Match Day Assistant

    6 months ago


    Blackburn, United Kingdom Blackburn Rovers Football Club Full time

    Job Title: Matchday Assistant (Fan Engagement, Football Coaching and Birthday Party Host Opportunities) Rate of Pay: Age Related National Minimum Wage Per Hour Hours of Work: Evening and weekend work aligned with matchdays for the Men’s and Women’s first team Location Main Bases: Blackburn Rovers Football Club, Ewood Park, Blackburn, BB2 4JF....

  • Sales Assistant

    6 months ago


    Blackburn, United Kingdom Tile Giant - Stiled Holdings Limited Full time

    **Terms and Conditions** Hours of Work - 38 hours per week on a rota to cover the store opening hours of Monday to Friday 7.30am to 6pm Saturday 9am to 6pm and Sunday is 10am to 4pm. You will work 5 days out of 7. **Salary**: - up to c£21,000 basic plus store bonus scheme dependent upon the store sales performance. Current annual average sales bonus...


  • Blackburn, United Kingdom M&S Full time

    **All the details** **Customer Assistant Foods Blackburn** **Working Pattern**: **Sun 14:30-18:30** **Thu 16:00-20:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you...


  • Blackburn, Blackburn with Darwen, United Kingdom EG Group Full time

    Company OverviewAt EG Group, we pride ourselves on being a welcoming and inclusive workplace. As a team member at our Subway store in Blackburn, you will be part of a dynamic and supportive environment that values teamwork and customer satisfaction.


  • Blackburn, Blackburn with Darwen, United Kingdom EG Group Full time

    Role: Customer Service AssociateLocation: Blackburn, England Hours: Part-Time Hours Available / Permanent Hourly Rate: £10.50 - £12.25 Over 18 / £7.00 - £7.75 Under 18 Bonus Scheme: Quarterly Bonus Incentive Company: EG Group We are seeking friendly and dedicated individuals who can provide exceptional customer service to join our welcoming Subway store...


  • Blackburn, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Blackburn, BB2 5EP **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Janitorial Assistant

    4 weeks ago


    Blackburn, Blackburn with Darwen, United Kingdom Blackburn College Full time

    Job Summary:We are seeking a skilled Janitorial Assistant to join our Estates team at Blackburn College. As an integral member of our team, you will be responsible for maintaining a clean and safe environment for staff, students, and visitors.Key Responsibilities:Providing and maintaining a clean environment through general cleaning activitiesEnsuring high...

  • Assistant Manager

    1 month ago


    Blackburn, United Kingdom JW Lees Full time

    Assistant Manager - BlackburnWe are looking for an Assistant Manager to join our talented management team at the Bluebird Inn in Samlesbury near Blackburn & Preston.You must be able to drive to reach this pubWhat we offer our Assistant Managers:Annual profit share, ensuring you share in the success of the company30% discount on food and drink across our pubs...


  • Blackburn, United Kingdom M&S Full time

    **All the details** **Customer Assistant Service & Safety Assistant Blackburn** **Working Pattern** **Wk 1** **Sun 10:30-16:00** **Mon 09:00-13:00** **Wed 09:00-13:00** **Thurs 09:00-17:30** **Fri - 08:30-13:00** **Wk 2** **Mon 09:00-13:00** **Tues 09:00-13:00** **Wed 09:00-13:30** **Fri 08:30-13:30** **Sat 08:30-17:30** **Over 18s only.** **Key...


  • Blackburn, United Kingdom M&S Full time

    **All the details** **Customer Assistant Service and Safety Assistant Blackburn** **Working Pattern**: **Wk 1** **Sun 10:30-16:00** **Mon 13:00-17:30** **Wed 13:30-17:30** **Thur 09:00-17:30** **Fri 13:30-17:30** **Wk 2** **Mon 13:00-17:30** **Tue 09:00-13:30** **Wed 13:00-17:30** **Fri 13:00-17:30** **Sat 08:30-17:30** **Over 18s only.** **Key...