Match Day Assistant

7 months ago


Blackburn, United Kingdom Blackburn Rovers Football Club Full time

Job Title: Matchday Assistant (Fan Engagement, Football Coaching and Birthday Party Host Opportunities)

Rate of Pay: Age Related National Minimum Wage Per Hour

Hours of Work: Evening and weekend work aligned with matchdays for the Men’s and Women’s first team

Location Main Bases: Blackburn Rovers Football Club, Ewood Park, Blackburn, BB2 4JF. Lancashire County Ground, Leyland, PR25 2LF

Responsible To: Head of Operations, Blackburn Rovers Community Trust, and the General Manager of the Women’s team

Contractual Status: Casual Work

Closing Date: On going

Interview Date: TBC

Overall purpose of the Job: To work alongside the Matchday Organiser to assist in the running of BRFC Men’s and Women’s matchday activities including positive engagement of fans to promote the football club.Duties and Responsibilities General:

- To be committed to ensuring the safeguarding and welfare of all fans and visitors.
- To assist with fan engagement activities, including, but not exhaustive: Inflatable Targets, Family Lounges, Game’s Room, and Market Stalls.
- To assist with matchday activities including, but not exhaustive: Guard of Honour, Player Mascots, halftime penalties, and supervising the ball team when required
- To positively engage with fans to promote the Club’s activities and matchday themes.
- To provide an excellent customer service, to give a memorable fan matchday experience.
- Any other duties as reasonably assigned by the Matchday Organiser in relation to this role from time to time.

LFA Only:

- To set up advertisement boards around the pitch and store them after the game.
- On occasions, assist with turnstiles operations, including cash handling.

Football Coaches:

- Lead/assisted (qualification dependant) on football coaching sessions prior to home games.Host football sessions as part of our birthday party offer.

Birthday Party Host:

- To lead/assist on the delivering our birthday party offer, including, but not exhaustive: first point-of-contact on the day, set up the party room, escort the birthday party through the day, organise party games, work with the football coach and facilitate party food/drink.
- To provide an excellent customer service, to give a memorable birthday party experience.

General:
To represent Blackburn Rovers Football Club, Blackburn Rovers Women and Blackburn Rovers Community Trust in a professional manner regarding to dress, presentation, personal hygiene, attitude, conduct and professionalism.

Knowledge and Experience:
Ability to communicate effectively with all staff and customers.

Willingness to assist other staff, including birthday parties, coaching and tournaments.

Able to lift and move heavy objects safely.

Working in a professional environment.

Safeguarding best practices and experience of acting on this knowledge to protect young people

**Skills**:Able to work on your own initiative, possess good organisational skills and manage own workload.

Good communication skills; written and verbal.

Excellent customer service skills and phone manner.

Ability to adapt to the needs of service users.

The ability to work professionally as part of a team and as an individual. Ability to respect confidentiality at all times

Qualifications:
Minimum of four GCSEs includes English and Maths of a Grade C or above. (or equivalent)

A valid UK driving licence.

**Job Type**: Zero hours contract

**Salary**: £7.49-£10.42 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount

Work Location: In person


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