Exam Assistant

4 days ago


Sheffield, United Kingdom EDClass Ltd Full time

**Duties**:

- Maintain thorough and accurate customer service records
- Keep accurate confidential records and financial information private and secure
- Learn how to use database systems and technology to deliver great customer care and support
- Work as part of the sales teams to drive positive company sales results
- Check examination availability for customer sittings
- Communicate with customers about their exams results
- Maintain systems to manage and co-ordinate all aspects of the exams administration process
- Invigilation of exams in accordance with guidelines
- Manage arrangements to receive, check and store question papers and examination material safely and securely at all times
- Manage conflict of interests
- Effectively manage the conduct of examinations as required per customer
- Ensure all exam accommodation and equipment is prepared
- Manage unexpected issues/irregularities which may affect the conduct of examinations
- Undertake training, update or review sessions as required
- Undertake customer service responsibilities
- App installations
- Carry out any other duties commensurate to the needs of the business, or as requested by your Line Manager or Senior Leadership Team

**Personal Skills & Knowledge required for this role**:

- Good time management skills
- Ability to effectively work as part of a Team
- Staff must have proper and professional regard for the ethos, policies and practices of the company, and maintain high standards in their own attendance and punctuality
- Building relationships rooted in mutual respect, and at all times observing proper boundaries appropriate to staff’s positions
- Showing tolerance of and respect for the rights of others
- Not undermining fundamental British Values, including democracy, the rule of law, individual liberty and mutual respect, and tolerance of those with different faiths and beliefs
- High level of confidentiality
- Flexible approach to working
- Ability to use own initiative
- Good data and analytical skills
- Good knowledge of the education & skills sector
- Good report writing skills
- Excellent communication skills
- Good problem-solving skills
- High level of self-motivation
- Demonstrate high levels of resilience
- High level of dependability
- Good team working skills-ability to work and liaise with colleagues across all businesses
- Accurate and attention to detail
- Polite, professional manner
- System knowledge
- Negotiation skills
- Decision making skills
- Telephony and typing skills
- Carry out any other duties commensurate to the needs of the business, or as requested by your Line Manager or Senior Leadership Team

**Qualifications required for this role**:

- English and Maths GCSE A*-C or equivalent - **Essential**
- Safeguarding knowledge and understanding - **Essential**
- Confident in using ICT for a range of purposes - **Essential**
- Team Leading or Customer Service Level 2 NVQ or equivalent - **Desirable**

**Salary**: £21,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday

Ability to commute/relocate:

- Sheffield, S25 3QD: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Reference ID: EDExams



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