Ward Clerk

Are you empathetic, hard working and able to work under pressure?
Do you want to make a real difference to our clinical teams and our patients?

Then why not join us as a Ward Clerk

We are looking for a highly motivated, dedicated patient focused individual to join our team on Brantham Ward. You will join a friendly, supportive team who is determined to make a difference to the patients.

You will actively participate as a full member of the team, assisting with the smooth running of the ward by managing the reception and administrative functions in a timely, effective and efficient way alongside Doctors, Nurses and Healthcare Assistants.

If you have excellent communication skills, a professional manner and are committed to being part of a team that provides high quality care we want to hear from you.

Your duties will include admission and discharge of patients on Lorenzo and Evolve computer systems, booking of appointments and filing of notes, answering phones and liaising with multidisciplinary teams/departments across the trust.

You should be able to work autonomously, be able to prioritise your workload and to work well within a team. You will have the ability to communicate effectively with members of the public, both face-to-face and over the phone.

It would be beneficial to have NHS experience and possess excellent IT and clerical skills. You will be dealing with the staff and general public so it is paramount that you have good people skills. Working hours will be varied, so you must be flexible.

You will be required to work internal rotation over a 7 day period.

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Maintaining ward diary information.

Arrange patient appointments

Check computer details each morning and expected dates of discharge updating as required.

Maintain safe and tidy working environment, update ward notice boards and report maintenance problems to estates.

Maintain confidentiality at all times relating to patient care within the ward area.

Assist the ward sister in undertaking clerical duties/ administration duties

To welcome patients and visitors to the ward in an appropriate manner, showing them to the bed on request.

For full details of the responsibilities and duties of this role please see the attached job description.