Food and Beverage Supervisor

4 weeks ago


Stirling, United Kingdom Hotel Colessio Full time

Hotel Colessio is situated in Stirling and offers 39 bedrooms along with dining, wedding and conference facilities. We are looking for an Food & Beverage Supervisor with extensive food and beverage experience to join our friendly, busy team.

Main duties include:

- Ensure food and beverage outlets operate efficiently and profitably
- Ensure reputation of food and beverage outlets and hotel is continually maintained
- To lead by example to hotel staff by portraying a professional image at all times following hotel rules and procedures accurately
- To promote a helpful and professional image to hotel guests by giving full co-operation to any guest requiring assistance, with a prompt and caring attitude
- To anticipate guest needs whenever possible to enhance quality service and in turn enhance client satisfaction
- Meet and welcome all customers in a pleasant and polite manner at all times
- Supervise all operations of food and beverage service to maximise profitability, minimise legal liability and conform to alcoholic beverage regulations
- Proactively encourage guests to provide feedback on guest comment cards or online internet sites
- Ensure high standards of food, service and health and safety are maintained at all times
- Ensure responsible planning of food and beverage roster on a weekly basis achieving budgeted wage cost percentage
- Responsible for effective scheduling of staff activities whilst on duty
- Maintain relationships with customers and staff
- Proactively involved in the recruitment, selection and induction of new employees for the food and beverage outlets
- Ensure staff work to departmental minimum standards of performance
- Ensure staff dress code is adhered to at all times
- Manage, investigate and resolve customer complaints concerning food quality and service
- Work with the head Chef and/ or his assistant to ensure a good working relationship between kitchen and restaurant staff
- Liaise with Chef and/ or his assistant to with new menu implementation
- Ensure supplies of non-food items are ordered, stocked and rotated periodically carrying out regular stock counts of such items
- Ensure all cash handling, billing and EPOS systems are carried out correctly
- Work with other management or supervisory personnel to plan marketing activities, advertising and any special functions
- Maintain regular and effective communication within your team by holding briefing sessions and attending hotel meetings when required
- Set objectives and goals for junior supervisors and review these periodically
- Communicate effectively with other HOD’s and General Manager
- Promote sales awareness within the department and maximise sales opportunities
- Ensure all food & beverage operating costs are in line with business demand
- Take responsibility as a Supervisor and deal with any operational issues which may occur in the hotel by lending support to other departments
- To identify and report maintenance requirements and hazards in the work place and to follow up ensuring that thee are no defects
- To comply with statutory and legal requirements for fire, health and safety, licensing and employment and to ensure that members of the team are also aware of these requirements and are working in accordance to these requirements
- To carry out any other reasonable duty asked of you by the General Manager

**Job Types**: Full-time, Permanent

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift

**Job Types**: Full-time, Permanent

**Salary**: £10.00 per hour

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift

Ability to commute/relocate:

- Stirling: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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