Claims Investigator

7 months ago


Birmingham, United Kingdom AXA UK Full time

**About the role**:
AXA prides itself on having an in-house claims investigations team (ACIT), historically made up of Claims Inspectors (Casualty-Commercial) and Field Investigators (Motor-Retail). Due to a changing landscape a new role of Claims Investigator has been created. This enables the Unit to be more resilient and enhance the customer service we provide.

The Claims Investigator is responsible for investigating Employer's Liability, Public Liability and Motor Personal Injury Claims and any other investigations adopted by ACIT, such as home and commercial property validation.

This role is location independent and will be flexible covering West Midlands (South Birmingham) and South-East. You'll be fully home-based spending half your time visiting customers, and half at home to plan investigations and write reports. There is no requirement to work from an office apart from the occasional team meeting.

Working Hours: Full time, 35 hours per week over 5 days. There may be some unsociable hours but as you'll arrange your own appointments, you're empowered to do what it takes to meet customer expectations whilst maintaining your own work-life balance.

**What you'll be doing**:

- Investigate Employer's Liability, Public Liability and Motor Personal Injury Claims primarily on behalf of AXA Commercial Insurance, but also for other parts of AXA.
- As Claims Investigator you will split your time between site visits/travel to customers and working from your desk at home with limited operational support.
- Representing AXA in face-to-face dealings with our policyholders and brokers is a key part of the job, providing technically accurate and helpful advice to create a positive image of the company.
- On conclusion of all investigations a comprehensive final report to be compiled and submitted.
- Fully utilise expertise of handling casualty and motor claims as well as having the ability to work with own initiative displaying excellent time management skills.
- The role is full time and flexible - some unsocial hours may be required on occasion to ensure the needs of our customers are met.
- Open to being involved in internal projects and initiative with the opportunity to lead on internal change programmes.

**About you**:
**What we’re looking for**:

- Hold, or have made progress towards, a CII professional qualification.
- Experience in or evidence of working towards a Claims Inspector career or equivalent role.
- Experience of handling, or knowledge of EL/PL/PI/Casualty claims.
- Experience in claims fraud investigation would be beneficial
- Sound knowledge of the claims process, reserving and assessment methods.
- Aware of the broker/affinity environment and the importance of such relationships.
- Sound knowledge of legal processes and recent experience of face to face investigation and negotiation.
- A strongly proactive approach to claims investigation and negotiation and a commitment to customer service.
- A full driving license.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. Please also note you'll be screened under the British Standard BS7885.

**What we offer**:
At AXA UK, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary up to £40,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits

LI-Hybrid

**About AXA**:
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.



  • Birmingham, Birmingham, United Kingdom Sedgwick Claims Management Services Ltd Full time

    Join Our Dynamic Team as a Loss AdjusterWe are seeking a highly motivated Development Loss Adjuster to join our dynamic team serving the Midlands area, including East and West regions, with the possibility of considering candidates based in Norfolk.This challenging role involves handling and investigating complex claims related to environmental damage,...

  • Claims Investigator

    5 days ago


    Birmingham, United Kingdom DMD Recruitment LTD Full time

    **Claims Investigator** Birmingham (B1) | Hybrid Working | Up to £35,000 **The role** Our Client, a leading global insurer have a fantastic opportunity for a Claims Investigator to join their existing team. Duties include conducting detailed investigations into files referred from various claim teams within casualty EL/PL and motor lines. You will be...


  • Birmingham, Birmingham, United Kingdom Stride Resource Management Ltd Full time

    **Job Title:** Investigative Claims SpecialistWe are seeking an experienced Claims Investigator to join our team at Stride Resource Management Ltd. As a key member of our claims department, you will be responsible for conducting thorough investigations into loss and damage claims, ensuring accuracy and efficiency in all tasks.Key Responsibilities:Conducting...

  • Claims Investigator

    1 week ago


    Birmingham, Birmingham, United Kingdom Direct Line Insurance Group plc Full time

    Job Summary: As a Counter Fraud Motor Claims Handler, you will play a critical role in identifying and investigating insurance fraud, ensuring adherence to legislation and risk regulations. This position requires strong analytical skills and the ability to effectively manage potential outcomes.Main Responsibilities:Investigate insurance fraud claims to...


  • Birmingham, Birmingham, United Kingdom Exchange Street Claims ltd Full time

    Key ResponsibilitiesInvestigate and resolve EL/PL injury and TPPD claims on a caseload basisLiaise with policyholders, witnesses, take statements and collate evidenceWrite reports with your views on liability and quantumWork from home, covering the Midlands areaThe ideal candidate will have 2+ years of experience in a similar role or a desktop background...


  • Birmingham, Birmingham, United Kingdom Allianz Insurance Plc Full time

    Lv= General Insurance is an innovative insurer that seeks talented individuals to join our team. As an Insurance Claims Investigator, you will be responsible for investigating claims and ensuring that they are handled fairly and efficiently.About UsWe are a global leader in general insurance, with a commitment to delivering exceptional customer experiences...


  • Birmingham, Birmingham, United Kingdom Exchange Street Claims ltd Full time

    Job Summary: We are looking for a highly skilled General Property Adjuster to join our team at Exchange Street Claims ltd. As a key member of our team, you will be responsible for handling a portfolio of Domestic losses up to £100,000 in value and supporting clients in investigating each claim. If you have the necessary skills and qualifications, we...


  • Birmingham, Birmingham, United Kingdom Exchange Street Executive Search Full time

    Job OverviewThis is an opportunity to work as a Casualty/Liability Adjuster with a reputable company, handling a caseload of EL/PL injury and TPPD claims on an investigate only basis. The role involves dealing with policyholders, witnesses, taking statements, collating evidence, and writing reports with your views on liability and quantum.About the RoleAs a...

  • Claims Specialist

    2 weeks ago


    Birmingham, Birmingham, United Kingdom Exchange Street Claims ltd Full time

    Job OverviewWe are seeking an experienced casualty adjuster to join our team at Exchange Street Claims ltd. This role involves investigating and resolving EL/PL injury and TPPD claims on a caseload basis.You will work from home, covering the Midlands area, liaising with policyholders, witnesses, taking statements, collating evidence and writing reports with...


  • Birmingham, Birmingham, United Kingdom Exchange Street Claims ltd Full time

    As a casualty liability adjuster with Exchange Street Claims ltd, you will be responsible for investigating and resolving claims on an investigate only basis. The role is ideal for those looking to progress into an external adjusting role.The salary for this position is £45,000 - £60,000 per annum, depending on experience. You will work from home, covering...


  • Birmingham, Birmingham, United Kingdom Exchange Street Claims ltd Full time

    We are currently seeking a claims examiner to join our team on an investigate only basis. This is an excellent opportunity for experienced adjusters to develop their skills and progress in their careers.The salary for this position is £55,000 - £70,000 per annum, depending on experience. You will work from home, covering the Midlands area, and will be...


  • Birmingham, Birmingham, United Kingdom Exchange Street Claims ltd Full time

    We are seeking a skilled Property Claims Specialist to join our team at Exchange Street Claims ltd. Based in Birmingham and surrounding regions, this role will involve handling a portfolio of Domestic losses up to £100,000 in value on a 'cradle-to-grave' basis without restriction.The ideal candidate will have experience supporting clients in proactively...


  • Birmingham, Birmingham, United Kingdom Sedgwick Claims Management Services Ltd Full time

    About the RoleWe are seeking an experienced Environmental Claims Specialist to join our team at Sedgwick Claims Management Services Ltd.The successful candidate will have a strong understanding of environmental claims and be able to communicate effectively with clients and stakeholders.Key ResponsibilitiesManage a caseload of environmental claimsInvestigate...


  • Birmingham, Birmingham, United Kingdom Exchange Street Claims ltd Full time

    At Exchange Street Claims Ltd, we are currently seeking a skilled General Property Adjuster to join our team. The ideal candidate will have the ability to work from home and operate throughout Birmingham and surrounding regions as required.This role involves handling a portfolio of Domestic losses up to £100,000 in value on a 'cradle-to-grave' basis without...


  • Birmingham, Birmingham, United Kingdom Sedgwick Claims Management Services Ltd Full time

    Professional Growth Opportunity:Sedgwick Claims Management Services Ltd offers an exceptional chance for a skilled professional to grow within the field of loss adjusting by joining our Environmental Adjusting Team in the Midlands region.Responsibilities and Expectations:Lead the investigation, quantification, and settlement of claims related to pollution...


  • Birmingham, Birmingham, United Kingdom Sedgwick Claims Management Services Ltd Full time

    Job Summary:A Development Loss Adjuster position has become available at Sedgwick Claims Management Services Ltd in the East/West Midlands regions. The ideal candidate will have experience in handling commercial and/or domestic claims on a 1st and/or 3rd party basis, possess excellent interpersonal and communication skills, and hold a full UK driving...


  • Birmingham, United Kingdom MB Group Full time

    This is a key role for our client who are looking to expand their Insurance Fraud Investigations team with the appointment of an **Insurance Fraud Investigator **to cover the Midlands area. This role is to complete field and remote investigations into property insurance claims This role will be remote / field based Monday to Friday In return, the **Insurance...


  • Birmingham, United Kingdom Aviva Full time

    Counter Fraud Investigator - Salary circa £30,000 This is a great job for someone who loves to investigate, engage with customers, customer facing claims handlers and third parties to assist with evidence gathering. We are looking for a Counter Fraud Investigator, if you have a background in insurance, investigation role or has been in a fraud prevention...

  • Fraud Investigator

    1 month ago


    Birmingham, Birmingham, United Kingdom Direct Line Insurance Group plc Full time

    Job Summary: As a Motor Claims Counter Fraud Specialist at Direct Line Group Careers, you will play a vital role in identifying and investigating insurance fraud. Your primary objective is to deliver Counter Fraud benefit by demonstrating adherence to legislation and risk regulations, as well as effectively managing potential outcomes. You will use your...


  • Birmingham, United Kingdom Matt Burton Associates Full time

    **Short Description **Insurance Fraud Investigator required for a global organisation £30000 to £40000 **Full Job Description** This is a key role for our client who are looking to expand their Insurance Fraud Investigations team with the appointment of an experienced **Insurance Fraud Investigator **to cover the Midlands area. This role is complete...