Reservations Assistant

4 weeks ago


Bournemouth, United Kingdom The Queens Hotel & Spa, Bournemouth Full time

Job description

If you have a passion for providing exceptional service and creating memorable experiences for guests, we invite you to consider a career with us. Join our team at Queens Hotel & Spa and be a part of delivering unparalleled hospitality in one of the most beautiful locations in the UK.

We are currently in search of a skilled Reservations Assistant to become a valuable member of our team at the Queens Hotel & Spa in Bournemouth.

**General Scope and Purpose**

To be totally customer-focused by consistently delivering excellent customer service with an informed, friendly and effective approach.

To take reservations and chase bookings to ensure maximum occupancy and room rates are achieved.

**Responsibilities**:
1. To assist in maintaining the smooth running for the Revenue Office
- To be responsible for selling the hotel and achieving maximum room occupancy at all times, whenever possible making additional sales on upgraded packages or food & beverage options.
- To ensure all bookings received are recorded correctly and updated when confirmed or amended.
- To be aware of customer requirements to eliminate customer complaints.
- To deal with guest complaints relating to their bookings and communicate their concerns to the appropriate manager.
- To hand over at the end of the shift to the other Revenue Office Team Members, Reservations Manager or the most senior person on Reception Shift, as appropriate.
- To maintain a professional working relationship and good communication with the Conference & Events Sales Team.
- To represent the Reservations Manager in his/her absence and carry out the following duties
- To provide the Reception Team with a daily report each morning, giving all details about occupancy levels, no-shows, VIP’s and special events.
- To overbook rooms within set guidelines.
- To consult with the Reservations Manage with respect of group/agency bookings
- To liaise with the Reservations Manager/ Revenue Manager regarding special rates/ discounts where not already pre-arranged.
- To undertake any other reasonable project as requested by your Revenue or Reservations Manager to grow and improve the business.

**Benefits**:

- Company pension
- Continuous learning and development opportunities
- An opportunity to work with a great team.
- Employee Discounts

Additional Information

Pay: From £25500 per year

Schedule:

- Monday to Friday

Work Location: In person.

Pay: £25,500.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

Reference ID: RA 01
Expected start date: 01/07/2024



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