2nd/3rd Line Service Desk Analyst

3 weeks ago


Manchester, United Kingdom SearchDATA Full time

SearchDATA is currently recruiting for a 2nd/3rd Line Service Desk Analyst for a professional services firm based in central Manchester.

This is a brand new role to support the growth of the organisation and offers involvement in exciting new projects from day one. This is a perfect opportunity for somebody looking to advance their career. Our client has a culture built on rewarding successand hard work with financial gains and advancement within the company, so if you have the right attitude, you will go far

What we can offer
- Regular salary reviews relating to performance
- Industry specific training
- 5% annual bonus
- Health & Wellbeing Initiatives - Extended lunch breaks for gym goers
- Private Healthcare Insurance
- Generous holiday entitlement - including Christmas shut-down not requiring annual leave
- Excellent Social Calendar - Group Summer and Xmas Parties; Friday drinks every week; Frequent team nights out and events

Responsibilities General duties will include but not be limited to:

- Updating and maintaining the ticket management systems to make sure detailed record of incidents/resolutions are kept.
- Building and maintaining workstations for new/moving staff.
- Maintaining the Networks, and dealing with any cabling issues within the company
- Working Business-wide along side project leaders on projects surrounding the service desk or related areas

Key Technical Disciplines desired:

- Windows OS (Windows 10, Server 2008 and 2012)
- Active Directory (preferably Azure Active Directory)
- Networking, VoIP
- Cisco, Anti-virus
- Office 365
- Azure
- Mimecast
- Meraki

Personality metrics: A very strong communicator and proactive team player (friendly, credible, articulate and proactive) that can work with an ambitious sales force.



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