Senior Service Engineer

2 weeks ago


London, United Kingdom MiGrowth Full time

**Senior Service Engineer**

**£35,000 - £40,000 but negotiable DOE**

**Location - London in the main, however some UK travel will be required**

**Full time permanent role**

We are recruiting for a **Senior Service Engineer** for our client. You will be responsible for providing and arranging support to Service & Support Contract customers. As a Senior Service Engineer, you will guide more junior engineers as wellas performing all servicing, maintenance and breakdown visits.

**Duties**:

- Carry out scheduled maintenance visits in line with the Service Contracts level agreement, including administration of asset registers which must be updated following each preventative maintenance visit
- Carry out all service visits as required, with reference to any agreed response time, including timely completion of Service Report and feedback to customer and Service Desk Supervisor.
- Carry out any necessary repair works on-site as appropriate and complete necessary paperwork
- Liaise with Technical Service Desk Manager in regards to all incoming Service Calls logged
- Attend follow up service visits: Document and monitor any outstanding issues and communicate with Service Desk Supervisor to organise completion within the schedule
- Tracking & Reporting
- Out of hours cover: Normal working hours are as per contract, with the addition of an out of hours on call rota requiring service cover 24 hours a day for 7 days, in a period not more than once in 3 weeks in normal
- Must have an excellent understanding of integrated Audio Visual systems, their maintenance requirements, and the software and hardware that comprise them
- High level understanding of Crestron and AMX The ability to define a fault as hardware or software, and make changes to programs and write program code modules



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