Senior Customer Service Engineer

3 weeks ago

London, United Kingdom Selecta Full time

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Static Service Engineer to join our Technical department and provide high quality service to all customer and actively contributing to the overall improvements to the business by servicing and maintaining equipment to a high standard.
As a Service Engineer your goal is to limit the volume of equipment failure through correct service and maintenance, as a Service Engineer your unlimited goal is for the business to receive zero client complaints regarding technical reliability for machines deemed to be with your area if responsibility.
Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between. To ensure that you always have the job access to the technical manuals/documentation relevant to the equipment that you are servicing/maintaining.
To attend various Training Courses to assist you to maintain the highest standard of workmanship
Adhere to customer procedure e.g. entry/exit from premises and Health & Safety Policies where appropriate
Be aware of any potential cases of customer dissatisfaction and take appropriate action (repair machine, seek assistance from Senior Engineer/Service Managers) to avoid the potential becoming actual dissatisfaction
Ability form and maintain a close working relationship with colleagues and clients with a view to providing the best possible service to our clients.
Must have strong electrical knowledge/experience - demonstrated through practical work experience or an electrical qualification
Be aware of how to work safely on electrical equipment
In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Selecta UK recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community. Seniority level Entry level

Employment type Full-time

Job function Engineering and Information Technology
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