Emea People Services Team Lead

3 weeks ago

Cambridge, United Kingdom Aveva Full time

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

EMEA People Services Team Lead FTC 14M, Cambridge
- You will lead the EMEA People Services Admin team, providing a professional, compliant and people focused administrative service. You will be the key point of contact for all HR administration and frontline advisory activities, as well as supporting the EMEA People Services Senior Manager to ensure the continuing improvement and compliance of the team’s service delivery._

**Responsibilities**:

- Ensure excellent People Services customer service with an emphasis on the people experience through coaching and team support
- Maintaining an up to date working knowledge of company and legislative requirements in area of responsibility and advising colleagues on the impact of any changes or improvements put forward or required
- Ensuring continuous development of service excellence and improvement to deliver a consistently high level of quality service for our colleagues
- Responsible for partnering with relevant key HR stakeholders to manage and develop standardised processes and procedures across EMEA, while ensuring team compliance of local legislations
- Responsible for creating and maintaining a culture that inspires and empowers the team
- Own and manage the development of each team member, and undertaking regular performance reviews
- Provide training and ongoing support for People Services team members
- Proactively engage with the global HR team and the business to support projects
- Actively engage in internal & external audit processes
- Act as the point of escalation for your team, and where required, involve the operational leadership team in the resolution of issues

Skills & Experience
- Experience within an EMEA People Services environment, including experience of team management and growing and developing a team.
- In depth knowledge of employee lifecycle processes to enable interpretation for policy and guidance to team and customers, and alwasy looking for continuous improvement opportunities
- Ability to assess and understand underlying risks to delivery and confidence to escalate these in a timely manner
- Exceptional organisational skills, with the ability to manage multiple and often conflicting deadlines and priorities, with the ability to work well under pressure
- Experience of working within a large and diverse organisation
- Ability to communicate effectively at all levels with highly developed customer facing skills
- Management of SLA’s and KPI’s, including internal customer service management
- Understanding of Data Protection legislation, the implications, and the compliance required.

Beneficial Skills & Experience
- Knowledge of HRIS Technology (Workday/ServiceNow)
- CIPD/ CIPP qualification
- Prior payroll experience
- EMEA language skills

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

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