Distribution Change Specialist

3 weeks ago


Skipton, United Kingdom Skipton Building Society Full time

Distribution Change Specialist

**Location**:
Skipton Principal Office, The Bailey
Skipton, North Yorkshire, BD23 1AP
United Kingdom

Hours of Work: 35 hours per week, Monday to Friday. Flexible working arrangements considered.

**Salary**: £38,757 per annum

Closing Date: Wednesday 16th March

Job Introduction

Here at Skipton Building Society we’re a mutual organisation, which means we place the customers at the heart of everything we do. We are passionate about developing our customer journeys and services, so they provide great customer experiences in the moments that matter.

We are currently looking for someone who is curious about and can drive change to join our Distribution change team.

Main Responsibilities

We are looking for a change specialist to identify, shape and drive the delivery of change across our distribution division including our digital channels, branches and contact centre.

This exciting and diverse role will focus on improving our customer journeys, helping to reduce friction and pain points, remove risks and failure demand, whilst also ensuring that we remain complaint with financial services regulation.

This role is vital in leading the prioritisation and delivery of a defined roadmap of change and local backlogs for the Distribution division and the wider Society change agenda.
**What we want you to bring to role**:

- We’re looking for someone who will be able to seek out and identify opportunities for change and improvement.
- To help reduce cost and create efficiencies, with a focus on helping us to become a more digitally enabled and paperless society.
- You will be able to think flexibly, embracing change and promoting agility across Distribution teams.
- This role will also involve building trusted relationships with a wide variety of teams not only across the Distribution division, but also other key areas of the Society including Change Demand, Change Delivery, Hubs, IT, Financial Crime, Legal & Compliance.
- Understanding of the financial services products, processes and procedures as well as the goals and roadmap linked to having an absolute customer focus.
- Experience of end to end customer journeys
- A proven ability in identifying and driving change in a deadline driven environment
- Strong organisational skills and attention to detail
- Confident with technology and detailed customer facing processes
- Good stakeholder engagement and relationship building skills
- A can-do attitude when it comes to driving change.

About Skipton Building Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Why Work For Us

We’re committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues’ finances and wellbeing, including our Employee Assistance programme, the opportunity to buy extra holidays and shopping discount vouchers
You’ll be able to shape your career within your team and can expect a structured learning and development programme where you’ll be valued recognised and rewarded.

More information on our benefits can be found here

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