Resource Planner
2 weeks ago
Contribute to the operational delivery of repairs and maintenance services through effective day to day management of the DRS diaries.
**Client Details**
A leading housing association are in need of a Resource Planner to join their team.
**Description**
The key responsibilities:
- Ensure all requests for repairs are allocated with a mutually agreed appointment slot with customers, ensuring that they are completed within their priority deadline.
- Ensure all emergency jobs are allocated & completed within agreed contractual timescales.
- Schedule and track all required work in DRS to optimise job completions.
- Ensuring correct allocation of MTO to each job for the appropriate length of time.
- Blocking out time in DRS for holidays, sickness, training & van maintenance.
- Schedule follow-on works for MTOs as necessary in line with the agreed process and procedures.
- Ensuring all PDAs/mobile communications are working during core operating hours.
- Check diaries to ensure all work is at the correct status as well as checking job time and allocation is correct.
- Contact all customers reminding them of the followingday appointments.
- Check previous day's diary to ensure all jobs were completed and closed.
- Checking operatives are attending appointments throughout the day using the individual DRS diaries.
- Check diaries for upcoming week to ensure mínimal travel time and ensure all operatives are fully utilised to maximise productivity.
- Instructing contractors to attend jobs in agreement with Area Managers whilst also ensuring contractor repairs are completed and closed within agreed performance targets.
- Ensure the requirements of health and safety legislation and company policy and procedures are adhered to
**Profile**
- Confident individual with experience of scheduling multi disciplined teams within a repairs and maintenance business environment
- Have excellent interpersonal and communication skills with an aptitude for close team working
- Experience of working with a resource scheduling software in a logístical customer focused business environment
**Job Offer**
- Hybrid working
- Competitive hourly rate with weekly pay
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