Senior Receptionist

3 weeks ago


London, United Kingdom HCA Healthcare UK Full time

**Senior Receptionist**

The Princess Grace Hospital, London W1U 5NY

**Salary**: £25,000 - £28,000 + Benefits

Maternity Fix term Contract till end of 2023
Hours 37.5 hrs per week - Shifts are 8am - 8.30pm including weekend shifts

To provide a professional, efficient and friendly Front of House Service to the hospital, continually aiming to exceed customer expectations and promoting Princess Grace Hospital as a quality acute care facility with an international reputation.
To supervise the Reception staff and ensure adequate staffing levels to maintain a high standard of Reception Services.

**Duties and Responsibilities**
- You will supervise the Reception staff and ensure adequate staffing levels to maintain a high standard of Reception Services, as well as deputise for the Front of House Supervisor
- Provide and maintain a Reception service that offers a professional, prompt and courteous service to our patients and staff members
- Assist with recruitment in the department, new starter access, IT requests, security pass and providing local Induction
- Maintain staffing rosters to meet the needs of the department, and implement training across the department
- Support FOH supervisor to monitor work performance to ensure efficiency and standards, reviewing and seeking ways of improving services

**Skills and Experience**
- Previous experience in a similar role desirable
- Management & supervisory experience
- Ability to work under pressure
- Excellent oral and written skills
- IT Literate, using bespoke systems and Microsoft
- Understand basic medical terminology, would be an advantage

LI-RS1


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