Higher Clerical Officer

6 months ago

Rochdale, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
**The Posture and Mobility Centre covers the boroughs of Heywood, Middleton and Rochdale (HMR) and Bury and is based at Callaghan House in Rochdale.**

PMC are an innovative and dynamic team who provide assessment, treatment and advice to adults and children with complex mobility and seating needs. This post is for an Administrator position within the PMC service. You would be working in a busy office environment dealing with a variety of administrative duties.

**Main duties of the job**:

- To undertake secretarial duties in the provision of clinical correspondence and reports. This includes typing and preparation of reports using Microsoft Office package and other IT software systems.
- To record outcomes on patient management systems e.g. attended, discharged, DNAs etc.
- To arrange suitable clinical appointments in accordance with patients’ choice and send out confirmation letters to patients
- To respond pro-actively to patients’ telephone queries regarding appointments in a busy and demanding office environment
- To ensure that all patients’ details are recorded and maintained accurately on the PMC Patient Management System.
- Reception duties as required
- To input and complete basic triaging for patient referrals and queries and transfer this information to a relevant professional
- To provide cover for colleagues on annual leave or sick leave ensuring the provision of a flexible, effective and efficient service is maintained.
- To co-ordinate the booking of interpreter services where required
- To liaise with the service approved repairer and raise collections and repairs as required

**Working for our organisation**:
Rochdale Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. A place destined to be different. Rochdale puts co-operation and co-design at the forefront of its health and social care. This is the place with community based integrated care at its heart. Rochdale Infirmary, and the adult and children’s community services across Heywood Middleton and Rochdale, consists of professionals from health, social and voluntary sectors. A place leading the way in life-enhancing, integrated care.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- GCSE level C or above in English and Maths or equivalent

**Desirable criteria**:

- RSA3/NVQ3/ECDL/equivalent experience
- NVQ level 3 clerical administration or equivalent
- ECDL or equivalent

**Knowledge skills and Training**:
**Essential criteria**:

- Experience of working flexibly and switching between demands
- Ability to data input accurately
- Ability to prioritise own workload
- Ability to produce work of a high standard to tight deadlines
- Ability to communicate with clinicians managers and patients
- Excellent clear telephone manner
- Highly competent IT skills
- Willingness to learn new IT skills
- Experience of working in a busy office
- Ability to produce accurate typed documents
- Ability to use the Microsoft Office package competently
- Knowledge of IT systems
- Excellent customer relations
- Ability to work effectively without supervision
- Ability to generate ideas and put them into practice
- Diplomatic and tactful
- Highly motivated
- Positive attitude towards change and its implementation
- Duties re: equal opportunities and Eq and Div
- DBS

**Desirable criteria**:

- Knowledge of medical terminology
- Experience of choose and book
- Experience working within the NHS
- Previous experience working on a reception desk
- Knowledge of IT systems used within the NHS
- Use of car/means of travel
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

**Employer certification / accreditation badges**:
**Applicant requirements**:

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