Administrative Staff

2 months ago


London, United Kingdom iWork Recruitment Limited Full time

Contract to start ASAP until 30-04-23 with a possible extension.

**Job purpose**

This is an excellent opportunity to join the Business and Technical Support Team. This role is primarily around providing minute taking support to our social care teams for example case conferences, Fostering and Adoption Panel meetings and other high-profile meetings.

In addition, the role can also involves updating databases, resolving queries, document management, supporting social work teams, internal and external communication and working with a range of IT systems.

People Management

No direct supervisory responsibility however may be required to assist in induction and training of peers and new employees.

Customer Management / Care

Demonstrate understanding of the Client's Customer Care Standards and ensure that these standards are met in order to deliver the Client's vision of ‘putting our residents first’.

Respond to customer queries and escalate issues and messages to the technical managers and professional workers

Commitment to the highest level of service delivery

Learn from best practice and lead by example in the development of a customer focused team empowered to continually improve levels of service delivery through innovative and creative approaches to service improvement.

Operational Service Delivery

Responsible for delivering complex, routine, and emergency tasks against the technical administrative standards to ensure consistency in maintaining service delivery

Deliver a skilled and flexible technical administration support service across the directorates, and to react to peaks and troughs of work in any client location as required

To work as part of a multi-disciplinary team responsible for meeting tight deadlines and committed to high standards of customer care

Maintain an understanding of the operational workflow processes and linkage with the technical administrative support services

Prioritise tasks assigned and escalating any gaps in resourcing to Technical Support Supervisor/Technical Support Co-Ordinator

Escalate any operational issues to Technical Support Supervisor / Technical Support Co-Ordinator and/or operational Service Manager

Ability to learn complex and specialised administrative tasks in a short space of time to meet changing service requirements including changes to legislation that would impact on the service

**QUALIFICATIONS**

Minimum 5 GCSE level pass including maths and English, or equivalent

**EXPERIENCE**

Experience of supporting a multi-disciplinary teams with comprehensive technical administration services (including meeting arrangements, minute taking, and database/system administration)

Experience of prioritising high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines

Experience of developing and maintaining good working relationships with clients, senior colleagues

Experience of dealing sensitively with members of the public in a variety of situations

Experience in managing high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines.

**KNOWLEDGE & SKILLS**

Excellent ICT skills including Word, Excel and Google Docs, and an understanding of case/data management systems

Understanding of Business Improvement (BID) and its implications for the wider team

Ability to use financial systems i.e. Oracle

RQ797000-01-23

**Salary**: £13.39 per hour

**Benefits**:

- Childcare

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: RQ797000-01-23



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