Credit Controller
2 weeks ago
**Call us**:
01604 402204
**Opening hours**:
Mon-Fri: 8:30am - 5:30pm | Sat 9:00am - 1:00pm
Recruitment Advert - Credit Controller
Job Title Credit Controller
Department Collections
Hours 36 hours per week. Primarily 35 hours between Monday to
Friday 8.30am to 5.30pm with one rota Saturday working
every four weeks. Additional Saturdays as required.
Holiday 28 days per annum +3 bank holidays (Christmas, Boxing Day,
NYD)
Salary Market Rate
About Billing Finance
Billing Finance is a family owned vehicle financing Company based on the outskirts of Northampton.
We focus on customers with non-standard credit profiles that may not fit the automated underwriting
processes of other lenders. Our mission is to help get all our people, including customers and staff
“where they need to be” by “putting them at the heart of everything we do”.
Our three key values are:
We are conscious of our impact on people and the planet
We are kind and compassionate with our customers and with each other.
We support financial well-being for our customers and the wider community
Being a family run Company, we treat our staff like family, going on trips away, social gatherings,
only have a successful and fulfilling career with us but will also receive a fantastic range of benefits.
We currently have approximately 115 staff members, so if you want to join a Company that wants to
About the role
This role sits within our Collections department, in our Credit Control Team. The team is comprised of
approximately 16 individuals including the Credit Control Admin, Credit Control, and Case Support who
support vulnerable customers. This role involves supporting our customers on a day to day basis by
answering queries on their agreement and coming up with solutions when customers’ circumstances change.
Previous experience in a consumer credit environment is highly desirable.
Key Responsibilities
Managing a queue system of allocated accounts
Scheduling call backs to customers
primarily focused on obtaining payment or arranging a payment plan in keeping with company policies and
customers affordability
Preparing files for vehicle repossession and/or legal action
Liaising with debt management agencies
Taking manual payments over the telephone
Taking inbound calls from customers regarding their agreement
Liaising with other departments where necessary in order to effectively manage situations
Reviewing customers credit files
Using trace systems to locate customers
Any other adhoc duties
Eligibility Criteria
competencies, and our Company values:
Experience and 1. Accuracy and attention to detail - essential
skills
2. Excellent timekeeping - essential
3. Can work independently and as a part of a team - essential
4. Assertiveness - essential
5. Consumer Credit Experience - desirable
6. Must be reliable, dependable and committed to grow with the
company
7. Experience and knowledge of HP financial agreements desirable
but not essential
8. A strong yet customer friendly telephone manner - essential
Competencies 1. Integrity
2. Accountability
3. Communicating
4. Decision Making
5. Problem Solving / Critical Thinking
6. Client Service
7. Flexibility
Values 1. We work as a team
2. We promote ownership
3. We are friendly and fair
The Recruitment Process and How We Will Use Your Data
The recruitment process will involve obtaining information and/or exchanging it with the following
organisations to assist with our pre-employment checks prior to interview.
Credit Reference Agencies - to complete a soft credit check to understand your financial
history
CIFAS - to check both National and Internal databases for fraudulent activity. The personal
information we have collected from you will be shared with Cifas who will use it to prevent
fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper
conduct. If any of these are detected you could be refused certain services or employment.
Your personal information will also be used to verify your identity. Further details of how your
information will be used by us and Cifas, and your data protection rights, can be found
To complete these checks you will be asked to provide your address history for the past six years,
along with your full name and date of birth.
We may also ask for proof of your right to work status or evidence of any qualification or experience
prior to being offered employment. Further information on how we collect and use your data during
the recruitment process can be found in our Recruitment Privacy Policy.
Billing Finance is an equal opportunities employer and will make any reasonable adjustments to
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