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Sales and Customer Service Representative
4 months ago
**Sales & Customer Service Administrator**
We are Paybuddy. Our business stands out in a competitive market with a wide range of advanced payment solutions, including card machines, payment gateways, EPOS systems, and innovative SoftPoS technology. This comprehensive suite offers clients a convenient one-stop solution for their payment and operational requirements. We have our own in-house EPOS and online ordering solutions, setting us apart from competitors relying on third-party options. This empowers us to provide tailored solutions, seamless troubleshooting, and efficient updates, enhancing the client experience. Strategic partnerships with leading acquiring banks like Elavon, Trust Payment, and Lloyds Cardnet enhance our credibility, enabling us to offer diverse payment solutions that cater to businesses' varying needs. With over a thousand satisfied UK customers using our products, our track record underscores the effectiveness and reliability of what we offer, showcasing our ability to provide value and maintain strong client relationships. Our commitment to continuous innovation keeps us at the forefront of fintech advancements. We invest in research and development to refine and expand our offerings. Exceptional customer service and personalized relationship-building set us apart. We prioritize building enduring partnerships by providing tailored solutions and unwavering support from our skilled team.
**Role Overview**
Reporting to the General Manager, you will be a key member of the Sales & Service Admin Team responsible for the retention and support of our customers through proactive client and customer services, account management, development, and issue resolution. You will have responsibility for all customers and be required to build strong working relationships, working collaboratively with internal team managers and your tech support colleagues. The Sales & Service Administrators is a prime and pivotal point of contact, liaising constantly with customers, the sales teams, and internal teams to deliver an exemplary experience.
**Responsibilities**
- Proactive account management and ownership of all customers in the portfolio
- Proactive growth and retention of customer portfolio
- Proactively identifying and developing opportunities to provide customers with additional services
- Taking ownership of professional and timely resolution of customer issues
- Being a prime and professional point of contact for all customers and the sales team
- Working collaboratively with the external sales team focused on growth and retention of customers
- Liaising and collaborating with technical teams for the progression of opportunities and resolving customer issues
- Dealing with all administrative tasks
**Skills**
- Positive, open-minded personality with a detail-oriented and hands-on attitude willing to work in a fast-paced environment
- Outstanding planning and organizational skills
- Demonstrating integrity, discretion, and professionalism in handling confidential information
- Flexible and responsive to evolving business leadership requirements.
- Excellent team player
- Customer-oriented
- Good communication skills (written and oral)
- Good organizational skills
- Proactive
- Problem-solving attitude
- Accuracy and good attention to detail.
**Job Types**: Full-time, Permanent
**Salary**: £20,596.00-£21,736.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Ability to Commute:
- Newcastle upon Tyne (required)
Work Location: In person
Expected start date: 13/03/2024
