Customer Service Tutor

7 months ago

Chesterfield, United Kingdom Fastnet Group Full time

**Operating for over 35 years, our Client is one of the UK’s most experienced providers of training and apprenticeships.**

**They are looking for a Part-Time Customer Service Tutor based in Chesterfield.**
- To deliver a good quality of education to groups of students
- To deliver vocational and/or employability qualifications, in line with awarding body requirements
- To mark, assess and provide constructive feedback on students’ vocational and/or employability portfolio evidence
- Contribute towards ensuring excellent student attendance & retention
- To provide excellent CEIAG and support (including SEND) to students
- To safeguard the welfare of all students, preventing radicalisation and promoting British Values

Training
- To plan training to meet criteria and standards for vocational and/or employability qualifications, as well as the students’ individual needs
- To deliver engaging, effective and innovative group training sessions, so that students develop their knowledge, skills and behaviours (KSBs)
- To engage external speakers (employers, business people, progression and support agencies) in order to enhance the learning experience
- To plan and facilitate enterprise/community projects
- To ensure that students work skills are developed and that they are ready for working life, or further learning, by the time they leave Juniper
- To provide cover, where necessary, for other tutors

Assessment
- To carry out initial assessment activities to identify individual needs, and develop Support Plans, to ensure that students are well-supported and achieve their learning goals
- To mark, assess and map units for vocational and/or employability portfolios and develop students’ spelling, punctuation and grammar (SPaG) skills
- To conduct and document meaningful student reviews, as per procedures, so that students understand the progress they are making and how they can develop their KSBs further
- Invigilate exams, as appropriate

Administration
- To complete all required documentation in accordance with laid down procedures to meet both contractual and internal requirements

Attendance/Retention
- Ensure that student attendance & retention targets are met, with absences robustly followed up

Targets
- To achieve targets to meet contractual/Dashboard obligations

Safeguarding

As part of our safer recruitment processes, all roles will require: a Disclosure and Barring Service (DBS) check, the level of which will be clearly outlined in the job specification; references and identity checks.

All Juniper employees are expected to understand their duties and responsibilities in relation to safeguarding children, young people and vulnerable adults and full training will be provided as part of our onboarding process.

Person Specification: Qualifications & Experience - Essential
- Level 2 English & Maths (minimum)
- Level 3 Teaching qualification ( or willing to work towards within 6 months)

Person Specification: Qualifications & Experience - Desirable
- Level 4/5 Teaching qualification
- Delivering training to 16-18 year olds
- Subject specialist qualifications
- Assessor qualification

Abilities
- To deliver effective training sessions to groups
- Excellent communicator
- To persuade & influence others and deal with conflict/challenging behaviour
- To have a sound understanding of student needs, barriers and effective interventions
- To build rapport with target group and retain their attention during training sessions
- To work well under pressure
- To work to targets & deadlines
- Highly motivated
- Innovative & solution focused
- To remain positive, with a bubbly, engaging personality
- Excellent organisation skills
- Competent in use of IT
- To meet targets and provide a quality service to all stakeholders

Additional Information

This role profile is intended to provide a guide to the main duties and responsibilities involved in the post at the date it was drawn up; it does not provide an exhaustive list.

Job specifics:

- Tuesday and Wednesday full days of teaching (08:30 - 16:30)
- And Thursday half a day for administration duties
- Pay: £10,000 - £14,000
- Please note this role is classroom based in Chesterfield

**Job Types**: Part-time, Permanent

**Salary**: £20,000.00-£28,000.00 per year

Expected hours: 20 per week

Schedule:

- Day shift

**Education**:

- Diploma of Higher Education (preferred)

**Experience**:

- Teaching: 1 year (required)
- Tutoring: 1 year (required)

Ability to Commute:

- Chesterfield, Derbyshire (required)

Ability to Relocate:

- Chesterfield, Derbyshire: Relocate before starting work (required)

Work Location: In person

  • Tutor

    7 months ago

    Chesterfield, United Kingdom PET-Xi Training Full time

    **PET-Xi is hiring! Join Our Mission to Empower Learners! Maths, English and Science Tutors Wanted in Chesterfield on a 6 month Fixed-Term contract** We have a fantastic opportunity for an experienced **Maths, English or Science** Tutor to tutor GCSE curriculumto secondary students. You will be primarily responsible for the delivery of pre-designed key...

  • Tutor

    6 months ago

    Chesterfield, United Kingdom PET-Xi Training Full time

    **PET-Xi is hiring! Join Our Mission to Empower Learners! 1x Maths and 1x English Tutor Wanted in Chesterfield 1 day a week.** We have a fantastic opportunity for an experienced **English or Maths** Tutor to tutor GCSE material to secondary students. You will be primarily responsible for the delivery of pre-designed key stage 3-4 **English or Maths...

  • 1:2 Tutor

    5 months ago

    Chesterfield, United Kingdom GSL Education Full time

    Job description 1:2 Tutor Location: Chesterfield Pay Scale: £25- £30 per hour Required: ASAP Contract: Part-time/Full-Time   GSL Education is looking for a dedicated 1:2 Tutor to join our team in Chesterfield. This is a great opportunity for an individual who has a passion for working to support young learners with LAC and SEMH needs.   Job...

  • Graduate Tutor

    6 months ago

    Chesterfield, United Kingdom GSL Education Full time

    Job description Job Title: Graduate Tutor Location: Chesterfield Pay rate: £20 - £25 per hour Start date: ASAP Are you a recent graduate with a passion for education and a desire to make a difference in students' lives? GSL Education is looking for a dedicated and enthusiastic Graduate Tutor to join our team in South Yorkshire, supporting...

  • Customer Service

    7 months ago

    Chesterfield, United Kingdom CCS Media Limited Full time

    **Job description** **Chesterfield (Head Office) with Agile Working** **The Customer Services Team at CCS Media has an opportunity for an additional administrator. A keen eye for detail is essential to be successful within this role. You will a have passion for supporting our day-to-day business and an eagerness for offering improvements in processes. You...

  • Customer Service Representative

    6 months ago

    Chesterfield, United Kingdom Capital Angling Limited Full time

    We are seeking a reliable and dedicated Customer Service Representative to join our ever-growing, fast paced team.In this role, you will serve as the main point of contact between our company and our valued customers. Your primary responsibility will be to provide exceptional customer service, resolve inquiries, and ensure customer satisfaction. **As a...

  • Customer Service Support

    1 week ago

    Chesterfield, United Kingdom Inspire Resourcing Ltd Full time

    Customer Service SupportInspire Resourcing are currently recruiting a Customer Service Support Coordinator on behalf of our established client in Chesterfield.This is a fantastic opportunity for an experienced Customer Service professional, looking to join a friendly & dedicated team, on a part time basis.Duties:· 1st point of contact for customer...

  • Customer Service Support

    3 weeks ago

    Chesterfield, United Kingdom Inspire Resourcing Ltd Full time

    Customer Service Support Inspire Resourcing are currently recruiting a Customer Service Support Coordinator on behalf of our established client in Chesterfield. This is a fantastic opportunity for an experienced Customer Service professional, looking to join a friendly & dedicated team, on a part time basis. Duties: · 1st point of contact for customer...

  • Customer Service Coordinator

    1 week ago

    Chesterfield, United Kingdom CV-Library Full time

    Customer Service Support Inspire Resourcing are currently recruiting a Customer Service Support Coordinator on behalf of our established client in Chesterfield. This is a fantastic opportunity for an experienced Customer Service professional, looking to join a friendly & dedicated team, on a part time basis. Duties: * 1st point of contact for customer...

  • Customer Service Coordinator

    6 days ago

    Chesterfield, United Kingdom Inspire Resourcing Ltd Full time

    Customer Service Support Inspire Resourcing are currently recruiting a Customer Service Support Coordinator on behalf of our established client in Chesterfield.This is a fantastic opportunity for an experienced Customer Service professional, looking to join a friendly & dedicated team, on a part time basis.Duties: * 1st point of contact for customer...

  • Customer Service Representative

    3 weeks ago

    Chesterfield, Derbyshire, United Kingdom MAX SPIELMANN Full time

    Succeed as a Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences and providing top-notch service? As a Customer Service Representative at Max Spielmann, you will play a crucial role in ensuring customer satisfaction and loyalty.We offer a competitive salary with an estimated annual income of £18,500 -...

  • Customer Service Assistant

    6 months ago

    Chesterfield, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant - Nights **Location**:Chesterfield, S44 5HY **Hours**:Part-Time Hours Available **Hourly Rate**: Up to £11.00 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+...

  • Customer Service Support

    3 weeks ago

    Chesterfield, United Kingdom CV-Library Full time

    Customer Service Support Inspire Resourcing are currently recruiting a Customer Service Support Coordinator on behalf of our established client in Chesterfield. This is a fantastic opportunity for an experienced Customer Service professional, looking to join a friendly & dedicated team, on a part time basis. Duties: · 1st point of contact for...

  • Customer Service Assistant

    7 months ago

    Chesterfield, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant - Nights **Location**:Chesterfield, S44 5HY **Hours**:Part-Time Hours Available **Hourly Rate**: Upto £11.00 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+...

  • Customer Service Representative

    3 months ago

    Chesterfield, Derbyshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Chesterfield, UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...

  • Customer Service Coordinator

    7 months ago

    Chesterfield, United Kingdom Harron Homes Full time

    There are many people involved in the housebuilding process all working together to ensure the continued success of Harron Homes. Key Purpose of Role To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. Working...

  • Customer Service Courier

    4 weeks ago

    Chesterfield, Derbyshire, United Kingdom Apetito Limited Full time

    **Job Role:** Customer Service CourierWe are seeking an experienced Customer Service Courier to join our team at Apetito Limited. As a Customer Service Courier, you will play a crucial role in ensuring the delivery of frozen meals to customers across the UK, while providing exceptional customer service and support.The successful candidate will have a full UK...

  • Customer Service Champion

    6 months ago

    Chesterfield, United Kingdom Pratap Partnership Full time

    What makes this role unique: - A company that passionately value their customers - customer service is at the heart of this business and ensuring EVERY SINGLE customer is happy with the product and service is paramount. - Hybrid role - opportunity to split time between the office and home once training has commenced - Flexible working - work / life...

  • Customer Service Coordinator

    5 days ago

    Chesterfield, United Kingdom Inspire Resourcing Ltd Full time

    At Inspire Resourcing Ltd, we are currently seeking an experienced Customer Service Coordinator to join our team on a part-time basis in Chesterfield.We offer a competitive salary of £25,000 - £30,000 per annum for this role. As a key member of our customer-facing team, you will be responsible for:Providing exceptional customer service as the first point...

  • Ma - Service Administrator

    7 months ago

    Chesterfield, United Kingdom Quality Service Recruitment Full time

    Long-term administration work available within a growing organisation out of Chesterfield! Our client are looking to add; friendly, reliable and skilled administrators to their small team. **Responsibilities will include but are not limited to**: - Answering calls in a confident manner to assist customers with queries - Organising and booking in service...