Customer Service Tutor

4 months ago

Chesterfield, United Kingdom Fastnet Group Full time

**Operating for over 35 years, our Client is one of the UK’s most experienced providers of training and apprenticeships.**

**They are looking for a Part-Time Customer Service Tutor based in Chesterfield.**
- To deliver a good quality of education to groups of students
- To deliver vocational and/or employability qualifications, in line with awarding body requirements
- To mark, assess and provide constructive feedback on students’ vocational and/or employability portfolio evidence
- Contribute towards ensuring excellent student attendance & retention
- To provide excellent CEIAG and support (including SEND) to students
- To safeguard the welfare of all students, preventing radicalisation and promoting British Values

Training
- To plan training to meet criteria and standards for vocational and/or employability qualifications, as well as the students’ individual needs
- To deliver engaging, effective and innovative group training sessions, so that students develop their knowledge, skills and behaviours (KSBs)
- To engage external speakers (employers, business people, progression and support agencies) in order to enhance the learning experience
- To plan and facilitate enterprise/community projects
- To ensure that students work skills are developed and that they are ready for working life, or further learning, by the time they leave Juniper
- To provide cover, where necessary, for other tutors

Assessment
- To carry out initial assessment activities to identify individual needs, and develop Support Plans, to ensure that students are well-supported and achieve their learning goals
- To mark, assess and map units for vocational and/or employability portfolios and develop students’ spelling, punctuation and grammar (SPaG) skills
- To conduct and document meaningful student reviews, as per procedures, so that students understand the progress they are making and how they can develop their KSBs further
- Invigilate exams, as appropriate

Administration
- To complete all required documentation in accordance with laid down procedures to meet both contractual and internal requirements

Attendance/Retention
- Ensure that student attendance & retention targets are met, with absences robustly followed up

Targets
- To achieve targets to meet contractual/Dashboard obligations

Safeguarding

As part of our safer recruitment processes, all roles will require: a Disclosure and Barring Service (DBS) check, the level of which will be clearly outlined in the job specification; references and identity checks.

All Juniper employees are expected to understand their duties and responsibilities in relation to safeguarding children, young people and vulnerable adults and full training will be provided as part of our onboarding process.

Person Specification: Qualifications & Experience - Essential
- Level 2 English & Maths (minimum)
- Level 3 Teaching qualification ( or willing to work towards within 6 months)

Person Specification: Qualifications & Experience - Desirable
- Level 4/5 Teaching qualification
- Delivering training to 16-18 year olds
- Subject specialist qualifications
- Assessor qualification

Abilities
- To deliver effective training sessions to groups
- Excellent communicator
- To persuade & influence others and deal with conflict/challenging behaviour
- To have a sound understanding of student needs, barriers and effective interventions
- To build rapport with target group and retain their attention during training sessions
- To work well under pressure
- To work to targets & deadlines
- Highly motivated
- Innovative & solution focused
- To remain positive, with a bubbly, engaging personality
- Excellent organisation skills
- Competent in use of IT
- To meet targets and provide a quality service to all stakeholders

Additional Information

This role profile is intended to provide a guide to the main duties and responsibilities involved in the post at the date it was drawn up; it does not provide an exhaustive list.

Job specifics:

- Tuesday and Wednesday full days of teaching (08:30 - 16:30)
- And Thursday half a day for administration duties
- Pay: £10,000 - £14,000
- Please note this role is classroom based in Chesterfield

**Job Types**: Part-time, Permanent

**Salary**: £20,000.00-£28,000.00 per year

Expected hours: 20 per week

Schedule:

- Day shift

**Education**:

- Diploma of Higher Education (preferred)

**Experience**:

- Teaching: 1 year (required)
- Tutoring: 1 year (required)

Ability to Commute:

- Chesterfield, Derbyshire (required)

Ability to Relocate:

- Chesterfield, Derbyshire: Relocate before starting work (required)

Work Location: In person

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