Team Leader

6 months ago

Stanley, United Kingdom Lifeways Full time

**Tanglewood Mews** is a development of purpose-built individual houses providing residential care and supported living.

There are three bungalows, each with three individual apartments inside, plus two spacious seven-bedroom houses.

One house provides residential care for up to seven individuals, and the other house and flats provide supported living accommodation. There’s peace of mind in knowing the Lifeways team is on-hand, providing tailored support that helps people to lead more fulfilling lives, surrounded by like-minded people.

As a **Team Leader** you will be responsible for leading a designated group of support workers ensuring that excellent services are delivered to each person supported by Lifeways to enable them to live their best and most independent, happy and fulfilling lives. You will be self-motivated and organised with the ability to meet deadlines to fulfil all obligations of the role. You will demonstrate excellent communication skills, be empathetic and have a person-centred approach. As this is a supervisory role you will be expected to supervise your team of Support Workers formally and informally on a regular basis. You will act in accordance with legal and statutory requirements and company policy at all times, demonstrating the values and behaviours expected of all our colleagues.
- Qualifications and Experience:_
- NVQ Level 3 and/or a minimum of three years’ experience with the learning disability sector is desirable.

**Purpose**:

- Work with the Service/Registered Manager to oversee a supported living service or registered care home, ensuring that systems and standards are maintained to a high quality.
- Comply with all external commissioned and regulatory standards, meeting expected standards.
- Provide support and supervision to Support Workers, to ensure effective and efficient person centred service delivery.

Key Responsibilities:

- Support and supervise Support Workers to deliver best practice and meet expected quality standards of care and support.
- Support and supervise the delivery of person centred service care and support
- Ensure regulatory and compliance standards are met through supporting the Service/Registered Manager maintain effective records and support plan documentation
- Support the Registered/Service Manager ensure operational support colleagues are compliant with all training requirements to undertake their role
- Support the Service/Registered Manager with the completion of accurate rotas and timesheet information
- Promote and support the health and safety of the people we support and support colleagues.
- Ensure that the actions of the operational team deliver effective care and promote safety and wellbeing of the people we support
- Develop your own knowledge and practice to deliver continuous service improvement

**Key Tasks**:
For each area of service delivery you will:
1. Use and develop methods and systems to communicate record and report
- Identify methods and systems to promote effective communication and engagement with individuals and key people
- Monitor and develop communication methods and systems to promote effective communication
- Provide feedback and ideas about how to improve the effectiveness of communication methods and systems within your service/area
- Maintain and share evidence-based records and reports

2. Contribute to the development and maintenance of healthy and safe practices in the working environment
- Monitor and report on compliance with health, safety and security regulations and requirements
- Contribute to the development of health, safety and security policies, procedures and good practices

3. Monitor and Develop practices which promote choice, well-being and protection of all individuals
- Develop and maintain effective relationships to promote the individual’s choice about their care and support.
- Monitor and promote the individual’s rights to expect and receive respect for their diversity, differences and preferences
- Promote the protection and welfare of all individuals.

4. Ensure services achieve the best possible outcomes for individuals.
- Ensure services are designed and reviewed to promote and maximise the achievement of the best possible outcomes for each individual
- Support the Service/ Registered Manager to develop and maintain person centred plans for each person using the service
- Ensure the promotion of participation and independence in order to facilitate the achievement of the best possible outcomes
- Manage, monitor and maintain systems of the assessment of risk of abuse, failure to protect and harm to self and others
- Support people using the service to maintain family links if they so desire.
- Manage and monitor systems for the administration of medication, money and valuables.

5. Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
- Support the Registered/Service Manager design and implement a service which

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