Customer Service Advisor

4 weeks ago

Ellesmere Port, United Kingdom HR GO Recruitment Full time

Position: Booking Specialist

Location: Ellesmere Port

Hours: Monday - Friday Shift between 8.00am-7.00pm, plus 1 Saturday OR Sunday in a 4-week period 9.00am-5.30pm (1 in 4 on rota basis)

**Salary**: £26,400 PA, bonus, and pension contribution plus additional benefits

Due to growth and success, we are currently looking for a Booking Specialist to join our client based in Ellesmere Port.

If you are currently seeking a new challenge, work within a great team in an excellent environment then this is opportunity for you

**What the company offer**:

- Modern office environment, easily accessible with local transport links within walking distance
- Onsite Gym
- In-house training and on-going career development
- Pension company contribution
- Company Bonus Scheme
- Long Service and Employee Awards

**About the role**:- Carry out the above in line with set company service level standards in a friendly & professional manner- Use internal systems to check availability, make bookings, reserve seating, amendment of bookings and making any amendments if needed- Make sound commercial decisions on margins & pricing on a booking-by-booking basis- Work on own initiative without constant supervision- Update all transactions accurately into the database- Keep on top of all airline deadlines for deposits, balance payments, names & ticketing- Ensure payments are received from clients in good time to meet deadlines-
- Form close ties with staff within partners to strengthen relationships- Be aware of, and work towards, sales targets- Answer phones of other departments during busy times

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