Shift Manager

2 weeks ago

Manchester, United Kingdom Reed in Partnership Full time

**About us**
**This role is remote but will require you to be in Manchester Office once a week.**
Our mission is to deliver services that positively transform people and their communities.
Learning to drive can have a significant impact on an individuals life, and Reed in Partnership is proud to soon be part of this journey. From September 2021 we will be working with the DVSA (Driver and Vehicle Standards Agency) to deliver the driving theorytest in several locations across the UK.
**The role**
The Shift Manager is critical to the successful coordination and delivery of Reed in Partnership’s Test Centre Network. Part of the Scheduling Team & reporting to the Head of Scheduling, they will own the Shift Management Administration align to our SchedulingManagement on behalf of Reed, creating test centre shift profiles to ensure sufficient staffing shift slot availability for staff to choose from to meet our scheduling commitments The Shift Manager will strictly adhere to the guidelines in accordance withthe programme’s requirements and Reed in Partnership’s policies and procedures. The Shift Manager will complete any duties and requirements of the wider Scheduling Team to ensure all Shift and Scheduling arrangements are complied with. This is not an exhaustivelist and the Shift Manager will be expected to carry out any other duties as may be specified by the line manager from time to time.
**Key accountabilities**:

- Co-ordination of Test Centre Network & Volumes
- Continuously analyse MI, proactively reviewing data to identify trends across the year.
- Use the results of the analysis to manage, adjust shifts to meet opening hours of individual test centres to respond to local demand and meet contract specific KPIs.
- Create and amend shifts within the Test Centre Network reflecting capacity changes and assets.
- As part of the role, the Shift Manager may support the Scheduling Manager/Head of Scheduling & will liaise with DVSA over scheduling queries.
- As part of the role, the Shift Manager may support the Non-Standard Accommodations helpdesk & will liaise with DVSA over scheduling queries.
- Provide regular reports to senior management around shift management (including performance reporting at a Test Centre level). Working closely to support the Head of Scheduling who will hold the ultimate responsibility on decisions regarding vis-à-vis scheduling.
- Work with Reed’s Continuous Improvement Team, other internal departments and RTS to continually improve shift management efficiency, quality & performance.
- Keep detailed and appropriate records of all changes, actions and decisions. Stakeholder Engagement
- Work with Reed’s Continuous Improvement Team, other internal departments and RTS to continually improve shift management efficiency, quality & performance.
- Work closely with the operational management team to ensure the operational delivery of the Test Centre Network is running smoothly
- Respond to any queries in a timely manner - ensuring all communication is tracked
- Work closely with contract commissioner to resolve any issues or queries as required.

**Skills & experience**
Essential Attainments:

- Hold a degree/relevant qualification & a minimum of 2 A-levels or equivalent Level 3 Diploma.
- Significant experience of performing scheduling in a fast-moving, dynamic environment in a similar/relevant industry such as logistics/resource planning.
- Demonstrable experience of working in the testing industry & good knowledge of the sector.
- In depth understanding of the UK’s geography.
- Experience of working in a call centre (or similar customer service-focused) environment.
- Experience of developing & maintaining strong, co-operative stakeholder relationships to facilitate effective delivery.
- Evidence of effectively leading a team, motivating, coaching & supporting them with their development.
- Experience of developing internal relationships with other key team managers to ensure cross-functional team interactions & the promotion of collaborative working.
- Experience/knowledge of supporting people with additional requirements & understanding their needs.

Essential Criteria:

- High level IT literacy & the ability to use scheduling software.
- Strong analytical skills.
- Commercial awareness/acumen.
- Ability to create & communicate strategic planning documents.
- Dynamic decision maker.
- Ability to develop effective working relationships across the business & with external partners.
- A focus on quality & continuous improvement.
- Leadership/management capability.
- Willingness & ability to work flexibly.
- Attention to detail.
- Preferable for intermediate level of Microsoft Excel experience.

**Other

  • Graphic Designer

    4 weeks ago

    Manchester, United Kingdom Shift F5 Limited Full time

    **Job Title**: Graphic Designer & Social Media Manager **Location**: Manchester **Salary**: £25000 - £30000 **Responsibilities**: - Design creative and eye-catching graphics for digital platforms and campaigns - Develop and manage social media strategies, campaigns and accounts - Monitor performance of digital campaigns and suggest improvements -...

  • Engineering Shift Manager

    2 weeks ago

    Manchester, United Kingdom The Sterling Choice Ltd Full time

    Engineering Shift Manager - Food Manufacturing 4 on 4 off shift (days and nights - 12 hours) Manchester Overview A large manufacturer in the Manchester area are growing and are looking to add an Engineering Shift Manager to their engineering team on site. This role will give you the opportunity to manage and oversee a team of engineers whilst maintaining...

  • Engineering Shift Manager

    3 weeks ago

    Manchester, United Kingdom The Sterling Choice Ltd Full time

    Engineering Shift Manager - Food Manufacturing4 on 4 off shift (days and nights - 12 hours)ManchesterOverviewA large manufacturer in the Manchester area are growing and are looking to add an Engineering Shift Manager to their engineering team on site. This role will give you the opportunity to manage and oversee a team of engineers whilst maintaining an...

  • Engineering Shift Manager

    1 week ago

    Manchester, United Kingdom The Sterling Choice Ltd Full time

    Engineering Shift Manager - Food Manufacturing4 on 4 off shift (days and nights - 12 hours)ManchesterOverviewA large manufacturer in the Manchester area are growing and are looking to add an Engineering Shift Manager to their engineering team on site. This role will give you the opportunity to manage and oversee a team of engineers whilst maintaining an...

  • Engineering Shift Manager

    3 days ago

    Manchester, United Kingdom The Sterling Choice Ltd Full time

    Engineering Shift Manager - Food Manufacturing4 on 4 off shift (days and nights - 12 hours)ManchesterThe full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.OverviewA large manufacturer in the Manchester area are growing and are looking to add an Engineering Shift Manager to...

  • Engineering Shift Manager

    2 weeks ago

    Manchester, United Kingdom The Sterling Choice Ltd Full time

    Engineering Shift Manager - Food Manufacturing4 on 4 off shift (days and nights - 12 hours)ManchesterOverviewA large manufacturer in the Manchester area are growing and are looking to add an Engineering Shift Manager to their engineering team on site. This role will give you the opportunity to manage and oversee a team of engineers whilst maintaining an...

  • Warehouse Shift Manager

    3 weeks ago

    Manchester, United Kingdom Zest Full time

    Are you a Warehouse Shift Manager, Despatch Shift Manager/Front Line Manager or Operations Shift Manager within a Warehouse environment? We are currently working with a well-established, multi-site food manufacturer who are looking for a Warehouse Shift Manager to join the team. The shifts are rotating days and nights. To be successful in this role you...

  • Shift Manager

    7 days ago

    Manchester, United Kingdom Kinaxia Logistics Full time

    Kinaxia Logistics & Fulfilment are looking to recruit a Shift Manager to join their warehousing team based in Manchester. The role of the Shift Manager will be to control and oversee all aspects of the warehouse operation.Monday - Friday40 hours per week33.5k per annumAdditional benefits:Life assurancePensionExceptional fleetOpportunity for training and...

  • Warehouse Shift Manager

    3 weeks ago

    Manchester, United Kingdom True North Talent Full time

    Warehouse Shift Manager - Leading Warehouse Operations Location: On-site Contract Type: Permanent Salary: c£45,000 * Strong leadership in optimising Warehouse Operations. * Striving to constantly achieve customer service delivery. * Opportunities to use your experience and grow your expertise. Play a fundamental role in an established...

  • Warehouse Shift Manager

    4 weeks ago

    Greater Manchester, United Kingdom Zest Full time

    Are you a Warehouse Shift Manager, Despatch Shift Manager/Front Line Manager or Operations Shift Manager within a Warehouse environment? We are currently working with a well-established, multi-site food manufacturer who are looking for a Warehouse Shift Manager to join the team. The shifts are rotating days and nights. To be successful in this role you...

  • Warehouse Shift Manager

    3 weeks ago

    Manchester, United Kingdom True North Talent Full time

    Warehouse Shift Manager - Leading Warehouse OperationsLocation: On-siteContract Type: PermanentSalary: c£45,000 Strong leadership in optimising Warehouse Operations. Striving to constantly achieve customer service delivery. Opportunities to use your experience and grow your expertise.Play a fundamental role in an established organisation keen on delivering...

  • Engineering Shift Manager

    3 weeks ago

    Manchester, North West, United Kingdom The Sterling Choice Ltd Full time

    Engineering Shift Manager - Food ManufacturingMake sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.4 on 4 off shift (days and nights - 12 hours)ManchesterOverviewA large manufacturer in the Manchester area are growing and are looking to add an Engineering Shift Manager to...

  • Shift Manager

    4 weeks ago

    Greater Manchester, United Kingdom Appcastenterprise Full time

    **Job Introduction** **Skill Set**: Experience gained on major civil engineering projects preferred, including large diameter shaft construction. **Job location**: The Shift Manager will join the Central Shafts team and be involved in the construction of the Westgate Ventilation Shaft, Hanger Lane. **Accessible by public transport?** Yes (Central...

  • Shift Leader

    4 weeks ago

    Manchester, United Kingdom Franklincaregroup.co.uk Full time

    A shift Leader required to work within a dementia care home experience preferred but not essential as training will be provided. Must have NVQ 3 or working towards this. Duties include: Allocation of care staff for all the requirements of the day to ensure the home runs effectively To provide the care staff with direction, leadership and support to ensure...

  • Shift Leader

    7 days ago

    Manchester, United Kingdom Franklincaregroup.co.uk Full time

    A shift Leader required to work within a dementia care home experience preferred but not essential as training will be provided. Must have NVQ 3 or working towards this. Duties include: Allocation of care staff for all the requirements of the day to ensure the home runs effectively To provide the care staff with direction, leadership and support to ensure...

  • Shift Engineer

    2 weeks ago

    Greater Manchester, United Kingdom Stateside Foods Full time

    We have a fantastic opportunity for a Shift Engineer to join our Engineering Department working 4 on / 4 off both days and nights. Purpose of the Role: Reporting to the Engineering Shift Manager and as part of the Shift Engineering Team, the Shift Engineer plays a key role within the department, responsible for the proactive development and delivery of...

  • Warehouse Late Shift Manager

    3 weeks ago

    Greater Manchester, United Kingdom Zest Solutions Full time

    Date: 11th Apr 2024 Job Ref: ZEST/SJ/WSM Are you a Warehouse Shift Manager, Despatch Shift Manager/Front Line Manager or Operations Shift Manager within a Warehouse environment? We are currently working with a well-established, multi-site food manufacturer who are looking for a Warehouse Shift Manager to join the team. The shifts are rotating days and...

  • Electrical Shift Engineer

    1 week ago

    Manchester, United Kingdom CBW Staffing Solutions Full time

    Electrical Shift Engineer-Manchester-£39,000-Day Shift Are you a engineer looking for a new role? Would you like to work on a static site? If so this could be the role for you! CBW as an excellent new opportunity for a electrically biased engineer to join an established FM company on a permanent basis. This is working on a static site within the...

  • Electrical Shift Engineer

    2 weeks ago

    Manchester, United Kingdom CBW Staffing Solutions Ltd Full time

    Electrical Shift Engineer-Manchester-£39,000-Day Shift Are you a engineer looking for a new role? Would you like to work on a static site? If so this could be the role for you! CBW as an excellent new opportunity for a electrically biased engineer to join an established FM company on a permanent basis. This is working on a static site within the Manchester...

  • Electrical Shift Engineer

    3 weeks ago

    Manchester, United Kingdom CBW Staffing Solutions Full time

    Electrical Shift Engineer-Manchester-£39,000-Day ShiftAre you a engineer looking for a new role?Would you like to work on a static site?If so this could be the role for you!CBW as an excellent new opportunity for a electrically biased engineer to join an established FM company on a permanent basis. This is working on a static site within the Manchester...