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Customer Service Co-ordinator

4 months ago

BurtononTrent, United Kingdom Shorterm Group Full time

Job title: Customer Service Co-ordinator (Administrator).
Job location: Burton upon Trent.
Shifts: days only.
Hours per week: 37 hours per week.
Hours: 8am to 4.30pm, 8am to 1pm on a Friday.
Payrate: £25,000 per annum.
Duration: Permanent
Start date: immediate
Client Overview:
Leading manufacturer and front line supplier of powertrain products based in Burton. Areas of expertise include Engine Overhaul, final Drive Overhaul and locomotive refurbishment.
Job overview:

- Direct liaison with external & SISCO customers providing efficient responses and recording information
- Lead order book reviews with customers
- Support the Business Manager's with delivery information on key customers
- Own customer OTD for all customers
- Attend the daily order book meeting, being the voice of the customer
- Provide feedback on delivery failures to the customer
- Provide root cause analysis on customer OTD failure
- Create, maintain and publish Performance Dashboard's on agreed customers
- Liaise with the customer for re-scheduling order
- Understand capacity constraints for new customer orders
- Work closely with Production Planning, Material Planning and Operations to ensure information is robust and commitments are achieved
- Attend Project Reviews
- Understand the expectations and requirements of the key customers
- Provide concise and quality, technical and cost information on M&D inspection reports for customers and ensure reports are issued in a timely manor
- Attend reviews with the key customers
- Ensure all sales administration processes are executed and compliant with internal procedures, FMS and Internal Control, minimising exposure and risk
- Assist and cover the Sales Order Administrator to ensure all orders and acknowledgements are processed in a timely manor
Person Profile/Experience:

- Must be competent with computers and will need to know how to use excel
- Professional and customer facing.
- Solid experience working in an office in an administrative or similar capacity.
Contact Information: Alex Cameron
Phone: (Direct Line)