Member Engagement Lead

3 weeks ago

Oxford, United Kingdom Nominet Full time

Company description:
We’re Nominet - a world-leading domain name registry. For over 25 years, we’ve been operating at the heart of internet infrastructure. While we're best known for running.UK domains, we also help protect public services from cyber threat.

Our aim is to create a world which is more connected, inclusive and secure. We know that technology has the power to transform lives by creating opportunities and providing support where it’s needed most.

As a public benefit company, our work funds the ability to make a positive impact on society. We’ve donated millions to projects that use technology to improve peoples’ lives and have committed to delivering £60m worth of support over the next three years.

Job description:
**About the role:**

Nominet is a company limited by guarantee with c2300 members.You be responsible for implementing and delivering the agreed membership engagement strategy to drive increased support for and understanding of Nominet by our members. You will do this be activelyparticipating in the Member Community and designing a programme of events that engage members.

**The essential bits:**

You will have demonstrable experience of working in a communications environment and impeccable attention to detail.

You will be a skilled planner with experience in managing multiple concurrent activities with significant experience with digital channels such as website, community platforms, webinars etc

Ideally you will have an understanding of the role members play in corporate governance and have worked in an organisation that places great importance on its engagement with members.

**About you and your experience:**

You’ll be a great influencer and understands the importance of stakeholder management and setting clear and realistic expectations. Able to effectively problem solve and use initiative

You will be resilient and a skilled negotiator, able to navigate through complex issues to find mutually beneficial solutions. You will be able to demonstrate understanding of the long-term impact of decisions that you may make.

You will be committed to providing an excellent member experience and most importantly work within a team that share knowledge, collaborate, and want to create an impeccable experience for all.

**Data protection**

**Equal opportunities**

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background.

We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

**Security checks**

We offer:
**What’s in it for you?**

You'll be exposed to a wide range of member activities including online platforms, member webinars, our members’ GiveHub and face to face events.

The Nominet way of working empowers our people to flex between home and the office. We operate on a hybrid basis. This empowers everyone to take ownership day to day, balancing the needs of our people and business. You will be required to come into the Oxfordoffice for key activities to ensure we have a collaborative and connected working environment.

Pension match to 7%, performance related bonus scheme, private medical insurance, 30 days annual leave, reward portal, support to buy tech equipment tax free, holiday buy scheme, discounted shopping, on-site gym and shower facilities, Medi-cash (claimingcash back on things like optical, dental, inoculations and prescriptions), Employee Assistance Program, Dental Insurance, Health Assessments, Cycle2Work scheme, free
- on site car parking, broad range of tools and resources to support your personal and professionaldevelopment, Nominet Give Hub.

We also have an active Social Committee Tech scheme.

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