Customer Services Advisor

5 months ago

East London, United Kingdom The EMBS Group Full time

**Customer Services Advisor - Property / Hospitality sector**

**East London**

**Attractive Salary**

EMBS Property are currently supporting a client operating within the residential property sector to recruit a CSA (Customer Services Advisor) to join their team at their impressive site in East London.

Relevant job titles vary so to clarify, your current job title may be Customer Services Advisor, Community Associate, Resident Associate, Resident Host, Front of House, Customer Experience to name a few

Whatever job title you have doesn't matter, what matters are the following personality traits:
100% CUSTOMER FOCUSED - this role is all about being the face of the building, building relationships and an amazing residence experience

You will need to be

Warm & friendly, approachable, professional and have an incredible, never ending passion for customer service/journey

In addition, you will need to have some experience within the resident property sector, lettings, student accommodation, BTR, CoLiving, hospitality or living accommodation as these sectors are so transferable.

In this role you would be the key point of contact within the building for all residents, the face of the building and the first point of contact - this is why personality skills are so important.

Outline duties and responsibilities:

- Customer service & Customer journey
- Resident care, engagement and satisfaction
- Social media channels for the building (you can be as creative as you like)
- Sales & Marketing e.g. site visits, tours, events, membership,
- Building management e.g. compliance, H&S and working with maintenance
- Building administration & Coordination e.g. tenancy, lease, contractor liaison
- Plus much more

To be considered for and be successful in this role you will need to be a friendly and highly organised individual who thrives in a fast-paced environment. You should love interacting with people and have a genuine passion for delivering excellent customer service.

This is a great opportunity for someone who is looking to develop their career within an expanding company with big plans in the CoLiving/BTR sector.

EMBS Property are acting as an external talent partner.

**Job Types**: Permanent, Full-time

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- East London, Greater London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Reference ID: 287

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