Security Operations Manager

2 weeks ago

Milton Keynes, United Kingdom Securitas Security Services Full time

The Security Operations Manager (SOM) has overall responsibility for the security operation in place at the National Gallery and is therefore responsible for all the operational requirements of the security services in line with the client's aims and objectives,management, and customer expectations.The SOM is responsible for the strategic development of the security operation in line with best practices. This includes developing and implementing security policies, protocols, and procedures as we as delivering specialistsecurity training when required. The SOM will effectively manage a team of Security Duty Managers covering all aspects of welfare, performance, and Conduct.

**We have now available an exciting fore for a Security Operations manager based at National Art Gallery - Trafalgar Square, Reporting to Account Director.**

**SIA Licence required**

**Pay rate: £ 50k annually**

**Shift Patterns: Monday to Friday 40 hours weekly**
- Work closely with the Account Director to help protect and manage both the client and Securita's requirements & expectations.
- Compile statistic reports to demonstrate the effectiveness of the security department on a monthly basis.
- To actively manage the security department ensuring the entire team is aware of their roles and responsibilities and can deliver to the expected standards.
- To always ensure compliance with legal and contractual obligations, such as GDPR, Health and Safety, and in accordance with the National Gallery's own policies and procedures.
- To act as a key contact for the client regarding operational security matters, effectively liaising with other departments, and services within the gallery to ensure effective communication of all matters pertaining to security and delivery of the professionalsecurity service, escalating issues
- Ensure that the security team is briefed on relevant security matters or any changes in procedures that have been made or are due to be implemented.
- Whilst any initial incident management/response will be undertaken by the control room supervisor or duty manager, the security operations manager has overall responsibility and will manage and direct the security response at the time of a critical incidentat the Gallery.
- Ensure appropriate training (derived from both internal & external courses) is delivered to team / individual staff in accordance with their grade or position of responsibility & identified training & development needs. Drive and develop the team in relationto Security Skills and local experience to help continual improvement.
- Ensure the Health & Safety policies and procedures (including Risk Assessments) are complied with and ensure that all security personnel is fully informed in relation to both the H&S requirement and risk documentation.
- To undertake any other operational tasks as identified that support safety and security in line with National Gallery and Securitas's aims and objectives.
- Manage the performance of the duty managers including carrying out team meetings, individual counseling meetings, conducting investigations, when necessary, and reporting on performance matters that require escalation.
- To conduct and positively participate in the delivery of the annual appraisals of the team.
- To positively participate in the staff welfare & development and carry out regular reviews of individual/ team welfare matters so that expectations are being managed and addressed.
- Compile statistic reports to demonstrate the effectiveness of the security department on a monthly basis.
- To carry out routine engagement with Key Stakeholders across the Gallery.
- Undertake any other tasks as identified by the Account Director as being for the good and benefit of the service to the customer and deemed to be appropriate or necessary to the post.
- To act in accordance with the Securitas values of Helpfulness, Integrity, and Vigilance. To raise the profile of the security department ensuring that customers are always well informed of any operational issues, procedures, and processes.

**_This is not an exhaustive list of activities and other duties appropriate to the role may be delegated, according to departmental needs._**

**Essential Skills**:

- Managing and leading others
- Self-motivation
- Strong decision-making skills
- Excellent written and verbal communication skills
- Business Acumen & Commercial Awareness
- Operational Excellence
- Strategic Thinking (Planning & forecasting)
- Customer management
- Relationship building & networking
- Attention to detail
- PC literate
- Excellent time management skills
- Ability to remain calm and alert under pressure

**About Company** Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in threewords**:Integrity**, **Vigilance**, and **Helpfulness**.

Securitas is the world's leading security group and our continuing work in the diversity & inclusion space, simply visitthe Securritas website

Join the Securitas Team today

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