Planner Team Leader
1 month ago
**Planner Team Leader**
**Perm**
**Loughton, Essex**
**£27,000 - £31,000 PA**
**Full time position**
**Key Responsibilities**:
- Provide leadership and support to the resource planning team.
- Develop, monitor and review performance measures for the planning team, ensuring they function as a high performing team.
- Ensure your team is trained and developed to support the requirements of the team and the successful completion of their roles.
- Allocating repairs works while providing high levels of communication with customers, operatives, customer service centre staff and sub-contractors.
- Monitor progress and completion of works using Total Mobile Connect, our in-house system, in line with performance requirements.
- Offering guidance and support to repairs operatives, supervisors and managers.
- Develop a high performing service to ensure customer expectations are managed with a level of communication which will reduce calls and build trust with customers regarding their repairs.
- Scheduling and maintaining appointments for gas servicing and heating breakdowns in line with response times and compliance.
- Working closely to support our material suppliers with ordering and deliveries, to ensure that queries are dealt with swiftly and waiting times for repairs are reduced for customers.
- Co-ordinate repairs activity by minimising travel distances between repairs, improve Right First Time repairs, reduce waiting times for follow on works to maximise productivity and drive efficiency.
- Maintain accurate updates and information on the Total Mobile Connect system.
- To ensure targets are achieved and raise any concerns and implement ideas where performance could be improved.
- To support the Customer Experience Assistant in gathering evidence for complaints, insurance claims, disrepair claims or similar.
- Collating data, preparing invoices for payment and liaising with the Finance Team.
- To represent us professionally in meetings and forums.
- To undertake flexible working patterns as required to provide effective, customer-focused services.
- Ensure our customer service and delivery is excellent and continually improves.
- Take responsibility for ensuring that our decisions, policies and values are implemented.
- Demonstrate our governance mechanisms, with a focus on excellent performance, equality and diversity, operational effectiveness, probity, safeguarding, risk management and safety are maintained.
**Requirements**:
- Relevant or equivalent experience in a team lead position within planning.
- GCSE or equivalent in Maths & English.
- An experienced Team Leader who can engage their team to continuously improve and deliver a right first time approach.
- Experience of working within a target driven environment.
- Experience of dealing with challenging situations.
- Previous experience of offering high levels of customer service and dealing with feedback from customers over the phone, in writing and in person.
- General maintenance and repairs knowledge.
- Excellent communication and interpersonal skills with a strong customer focus.
- To maintain an effective and professional approach at all times.
- Good knowledge of ICT systems, including software packages such as Microsoft Excel, Word etc.
**Planner Team Leader**
**Perm**
**Loughton, Essex**
**£27,000 - £31,000 PA**
**Full time position
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