Outbound Advisor

2 days ago

Rugby, United Kingdom I Supply Industrial Full time

Outbound Advisor About: The Role

The outbound team cover an essential role within our clients policy lifecycle. In many cases, a member of the Outbound team is the first person the client will have contact with, therefore they have the responsibility to represent the company in a positive and confident manner from the get

go. You will need an enthusiastic and confident personality together with a polite telephone manner and the ability to establish a connection with the client quickly.

If successful, you will be within a team of 10, reporting to both the Outbound Manager and the Sales Managers. The management team at CIA Insurance pride themselves at being present and available at all times, encouraging everyone to ask questions when they are not sure and to achieve their targets and goals.

Your day-to-day will include:

- Contacting clients who have expressed an interest on our website / due for renewal / historical clients who insured elsewhere last year
- Offering a one to one service to assist our clients needs
- Arranging follow up calls
- Use of personal diary to ensure call backs are made promptly
- Using a bespoke Database (SSP) and CRM systemSkills Needed
- Patience and calmness under pressure
- High level of organisation
- Exceptional telephone manner
- Computer literacy
- Ability to work alone and as part of a team
- Ability to follow a call script

About : Training/ Experience

The role would suit someone looking to begin a career within an office, therefore previous experience is not necessary. All training is provided from day one, all you need is a confident telephone manner and the ability to speak to clients.

Location

Boughton Leigh House, Brownsover Road, Rugby, Warwickshire, CV21 1AW

Hours

Monday - Friday 9:00am - 6:00pm

Salary

£19,760.00

**Salary**: £16,685.50-£47,117.19 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Rugby: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

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