Sales and Customer Advisor

3 weeks ago

Hitchin, United Kingdom Your People Partners Full time

_**Are you an experienced sales professional who loves to be out and about?**_
- **You’ve got a personality that customers trust - non-pushy and not sales-y ?**_
- **And looking for a new part-time role with a local, busy, family-run company?**_
- **We’d love to hear from you.**_

**About your new role as Part-time Sales and Customer Advisor**:
You’ll visit customers’ homes, all pre-qualified, no cold calling, to look at their soft furnishing cleaning requirements and prepare an on-site quotation.

You’re the face of the company on each home visit. So we’ll be relying on your professional and friendly personality, as we never want potential customers to feel you’re selling ‘at’ them.

We’d expect you to take some measurements which will involve some bending and stretching, plus accurately complete the quotation form by hand (easy to read handwriting essential) and perhaps even have a cup of tea and biscuit.

Calling customers over the phone from our office will also be part of your new job as the Part-time Sales and Customer Advisor. Your confident and conversational telephone manner will stand you in good stead.

Building relationships with local retailers who recommend us to keep us in their mind is also part of your role. Have a chat, pop by with a treat and nurture those relationships, and this will help keep those referrals coming in.

**About the Company**

We are a family run soft furnishing and floor care company established in 2001. In simple terms, we clean Carpets, Upholstery, Leather furniture, Rugs and Hard Floors in domestic and occasional commercial properties throughout Bedfordshire and North Herts.

We're professional but by no means are we corporate.

It’s an exciting time here at Five Star Furnishing Care. We are always busy, and this opportunity has arisen as a result.

**You’ll have the following skills, expertise and personality to thrive in those role**:

- _**Sales and customer service experience**_ _which ideally involved home visits, or lots of face to face, non-salesy, sales experience with homeowners and consumers._
- You love hitting, and exceeding, sales targets.
- Excellent communication and people skills - both face to face and over the telephone.
- You love making the follow-up calls after a home visit - turning prospects into happy customers makes your day.
- You’re highly organised.
- Ability to use your own initiative - there are times you must think on your feet.
- You have a knack at memorising product information and can match the right product to the right customer.
- Full clean driving licence - this is a non-negotiable.
- Competent in Word & Excel and have basic computer skills.
- **You must** be a dog lover, Maggie is our office dog and she has the final say on who gets this role.

**What we are not looking for?**
- Someone whose only interest is in hard selling.
- Someone who has never worked in a similar role.
- Someone who isn’t interested in happy customers - a sale at any cost is not what we’re about.

**The details - what’s in it for you?**

**Job Types**: Part-time, Permanent/PAYE

**Part-time hours**:4 days per week / 32 hours per week

**Salary**:Up to £25,500 per year - this is the full-time salary

**Pro-rated salary**: 80% of full-time = £20,400 per year based on 4 days per week

**Bonus**: £3000 t0 £9000 per year (paid monthly)

**Start date**: ASAP

We look forward to hearing from you soon.

**Job Types**: Part-time, Permanent
Part-time hours: 32 per week

**Salary**: From £20,400.00 per year

**Benefits**:

- Company car
- Company pension
- Free parking
- Gym membership
- On-site parking
- Sick pay

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Direct sales: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: HitchinAug23
Expected start date: 11/09/2023

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