Customer Service Advisor

1 week ago


Hitchin, United Kingdom Page Personnel Secretarial & Business Support Full time

We are seeking a Customer Service Advisor who will play a crucial role in ensuring customer satisfaction and enhancing the customer experience on a permanent basis. The ideal candidate will provide outstanding service, handle customer inquiries, and maintain good relationships with clients.

Client Details

The organisation is a leading entity in the retail sector, boasting a sizeable team of professionals dedicated to delivering unparalleled customer experiences. With a significant presence in Hitchin, they pride themselves on their commitment to quality and service excellence. Due to growth they are looking for a Customer Service Advisor to join their team, to take ownership of their business area and deliver an excellent service to their B2B customers.

Description

  • Provide top-quality customer service to enhance customer satisfaction.
  • Handle customer inquiries and complaints professionally.
  • Assist customers with product selection and provide product information.
  • Process customer orders and returns accurately and promptly.
  • Schedule engineers where necessary
  • Process invoices
  • Communicate effectively with team members to ensure a smooth operation.
  • Participate in regular training and development sessions.
  • Adhere to company policies and procedures at all times.

Profile

A successful Customer Service Advisor should have:

  • Experience ideally within a B2B customer service role or have a strong passion for delivering excellent customer service
  • Strong communication and interpersonal skills.
  • Proficiency in using software and systems.
  • A positive attitude and the ability to work well in a team.
  • Live locally to Hitchin
  • Please note the hours are Monday to Friday (full time 8.30am - 5pm) and you will be required to be 'on call' one weekend per month for 4 hours per day

Job Offer

  • Competitive salary negotiable depending on experience
  • A professional work environment in Hitchin with a team of dedicated professionals.
  • A comprehensive training and development programme.
  • Generous benefits including 28 days annual leave plus bank holidays


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