Nights Team Leader

3 weeks ago

Birmingham, United Kingdom Switch Hospitality Full time

Are you passionate about hospitality and delivering magic guest service?

This is something that all employees at Holiday Inn Express - Birmingham South have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.

Our wide range of employee benefits and personalised training and development plans ensure that our team **love where they work**. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.

We now have an exciting opportunity for Nights Team Leader to join our Guest Services Department. You will work 40 hours a week, 10:30pm-7am.

As a Nights Team Leader you will be required to **master the art of versatility** and **inject some energy** whilst completing a variety of duties. The main duties expected within the role are:
To ensure each guests experience has an excellent start by ensuring you greet all guests with a warm welcome, they receive any tailored requirements and is informed and offered your services. Ensure you are available to assist and satisfy internal and external guest’s requirements throughout their stay and that on departure each guest has an experience to positively remember.
- To be welcoming and approachable to all guests visiting the hotel.
- To retrieve guests information from the Holiday Inn Express - South data base and to enter and update information as appropriate for each guest.
- To make guest reservations and book correctly onto the hotel booking system. Ensure updates on bookings are managed in a timely manner to ensure a service and occupancy is not compromised.
- To be a source of hotel security throughout the night and follow Holiday Inn Express - South measures when managing a security breach i.e drunken visitors. Ensure this is effectively communicated to the Duty Manager as soon as possible.
- To ensure the Night Audit is completed each shift whether this is carried out personally or by another member on duty. All necessary date should be logged and communicated to the Manager as soon as possible.
- To ensure a positive guest experience to maximise repeat business.
- To meet individual targets as set in Front Office.
- Look after all equipment & facilities.
- To be competent at operating standard office equipment as well as computers and all I.T and communication systems.
- To proactively reduce the risk of business and guest information being shared by means necessary as advised by the Reception Manager.
- To communicate guest requests and feedback effectively to the Front Reception team and other effected departments, as appropriate, to ensure guest stay quality or to rectify any issues.
- To provide late night room service when requested by hotel guests.
- To ensure required preparation for the next working day is completed to aid hotel efficiency as requested by the Front Office.
- Undertaken night cleaning when required.
- To be presentable in appearance in line with company presentation, cleanliness and uniform standards.
- To participate in any training courses as required. Mandatory company courses must be attended.
- Ensure that you comply with company requirements in respect of personal conduct and behaviour.

We are continually evolving, and our team do too, there is no red tape or corporate conflict with us

**We Evolve - You Evolve - We Grow Together

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