Quality Advisor

7 days ago

London, United Kingdom St Mungo's Full time

**Could you help us to continuously improve in terms of safeguarding people experiencing homelessness?**

We are looking for someone to join the St Mungo’s Safety and Quality team as a Quality Advisor. We are committed to maintaining continuous quality and improvement to ensure we meet legal, regulatory, and contractual obligations while fostering a culture of safety and wellbeing for people experiencing homelessness.

In the role of Quality Advisor, you will help to ensure St Mungo’s can provide safe, high quality services to our clients. Responsibilities include:

- Conducting robust audits of services and reviewing reports and actions from incidents.
- Supporting the Quality Manager to create and improve policies and procedures.
- Facilitating Safeguarding and Professional Boundaries training to staff across St Mungo’s.
- Provide effective safeguarding, quality and complaints advice to staff and managers, including coordinating Stage 2 complaint investigations and responses.
- Manage and coordinate complex complaints, ensuring timely responses and compliance with the Complaints Handling Code.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.

**About you**

We are looking for a proactive, detail-oriented individual with excellent communication skills and some experience of working in a relevant housing, homelessness or care sector.
- You will demonstrate a strong commitment to quality standards and be able to oversee a varied programme of work and meet agreed timescales.
- You will have the ability to effectively engage and train others, and demonstrate sound judgment in handling complex situations.
- You will have a good understanding of the issues faced by vulnerable adults and people experiencing homelessness.

Above all, we are looking for someone who is dedicated to supporting our mission of ensuring the safety and wellbeing of all stakeholders at St Mungo’s.

**How to apply**

**Closing date: 10am on Thursday 04 July 2024**

**Interview and assessments on: 11 July 2024**

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 - 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: 02038566000

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