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Quality Advisor

3 months ago

London, Greater London, United Kingdom St Mungo's Full time

Could you help us to continuously improve in terms of safeguarding people experiencing homelessness?

We are looking for someone to join the St Mungo's Safety and Quality team as a Quality Advisor. We are committed to maintaining continuous quality and improvement to ensure we meet legal, regulatory, and contractual obligations while fostering a culture of safety and wellbeing for people experiencing homelessness.

In the role of Quality Advisor, you will help to ensure St Mungo's can provide safe, high quality services to our clients. Responsibilities include:

  • Conducting robust audits of services and reviewing reports and actions from incidents.

  • Supporting the Quality Manager to create and improve policies and procedures.

  • Facilitating Safeguarding and Professional Boundaries training to staff across St Mungo's.

  • Provide effective safeguarding, quality and complaints advice to staff and managers, including coordinating Stage 2 complaint investigations and responses.

  • Manage and coordinate complex complaints, ensuring timely responses and compliance with the Complaints Handling Code.

    In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo's London or regional locations.

    About you

    We are looking for a proactive, detail-oriented individual with excellent communication skills and some experience of working in a relevant housing, homelessness or care sector.

    • You will demonstrate a strong commitment to quality standards and be able to oversee a varied programme of work and meet agreed timescales.

    • You will have the ability to effectively engage and train others, and demonstrate sound judgment in handling complex situations.

    • You will have a good understanding of the issues faced by vulnerable adults and people experiencing homelessness.

      Above all, we are looking for someone who is dedicated to supporting our mission of ensuring the safety and wellbeing of all stakeholders at St Mungo's.

      How to apply

      To view the job description and guidance on completing your application form, please click on the 'document' tab on the advert page on our website.

      When you're ready to apply click the 'Apply Now' Button to start your online application form.

      Closing date: 10am on 05 July 2024

      Interview and assessments on: 11 July 2024

      St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.