Receptionist

3 months ago

Watford, United Kingdom Figflex Offices Full time

**Company**

FigFlex provide flexible office spaces across the UK including private offices, coworking space, virtual offices or meeting rooms. FigFlex has a presence in many of the UK’s most desirable and in-demand office locations across the UK.

We are currently recruiting for a Receptionist to join our team who can provide exemplary customer service and client satisfaction to both current and prospective clients, as well as working alongside the Centre Manager to drive the business, meeting the expectations and requirements of our clients, building tenants and FigFlex Offices.

**Your key duties as a Receptionist will be**

**Sales and Marketing**
- Ability to cover viewings in exceptional circumstance (full training on products to be provided)
- Ensuring full product and service knowledge.
- Involvement and contribution to FigFlex Offices social media initiatives and represent FigFlex Offices at business social events.
- Ensure up to date and comprehensive knowledge of immediate competitors.

**Customer Service**
- Providing a world-class front of house service to both the building occupiers and FigFlex business centre clients
- Involvement in client move in / out procedures and completion of associated paperwork.
- Ability to maintain a professional and customer obsessed culture.
- Ensure preparation and maintenance of all client files / records.
- Handling client enquiries and acting in a timely fashion, overseeing team dealing with day-to-day administration.
- Facilitating the set-up of client’s connectivity and telephony systems, providing support where necessary in conjunction with FigFlex Offices chosen providers.
- Ensuring reception and all communal areas are welcoming, clean and tidy, safe and professional at all times.
- Ensuring all meeting/training rooms are to a high standard in all areas of the provision, and all members of the team are fully training in the AV equipment to assist clients / customers.

**Maintaining Standards**
- Ensure all security procedures are always maintained.
- Ensure all issues have been attended to in a timely manner, with progress and record of the outcome to include response times to all requests.
- Ensure general housekeeping checks to all floors, kitchens and toilets are conducted to maintain a high level of cleanliness and ensure that full stocked kitchens and break out areas to include all health and safety elements daily, weekly, monthly.
- Working closely with the building management team to support each business functions to ensure standards are maintained and all functions have cover when needed.
- Liaise with maintenance support providers regarding any building maintenance issues.
- Adhere to all company policies and procedures.
- Weekly and Monthly reporting into the Business Operations & Strategy Manager on centre performance in the absence of the Centre Manager.

**Finance**
- Liaise with financial controller for matters relevant to payments.
- Liaising with client / financial controller on invoice queries.
- Check delivery notes against supplier invoices.
- In liaison with financial controller, escalating payments from clients in line with procedure.
- Have an understanding and awareness of business policy / procedure for any non-payment or late payments.

**Profile**
- Excellent communication and interpersonal skills
- Basic knowledge of Microsoft systems (Outlook, Excel, Word)
- Ability to use other computer systems (Technology Within, Qube)
- Positive personality and can-do solution focused approach to problem solving
- Relevant experience in a customer facing role
- Relevant experience in the serviced office or office repletion role highly desirable but not essential
- Ability to work with little supervision and on own initiative.
- Team player and ability to plan, prioritise and implement workload.

Full training will be provided on product/service knowledge and technical aspects of the role.

**Benefits and Hours**
- 25 Holidays per year, plus UK bank holidays
- Full time permanent role
- Dress down day and free lunch (last Friday of each month)
- Company Healthcare Scheme
- Company Sick Pay
- Employee Assistance Programme
- Company Pension Scheme

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Watford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

Work Location: In person

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