Customer Service Assistant

2 months ago

Craven Arms, United Kingdom Cawood Scientific Full time

Sci-Tech, part of Cawood Scientific, delivers quality microbiological testing services to the veterinary diagnostic sector and associated businesses throughout the livestock sector. Our UKAS accredited services, performed by our highly skilled teams, cover all aspects of poultry production, including bird production, routine hatchery, and hygiene monitoring. We work closely with vets and farmers to develop new analytical solutions to meet market changes and according to individual requirements, ensuring services are confidential, accurate, and timely. With no minimum charge and full traceability, our analysis services for vets and farmers are second to none.

Sci-Tech have the opportunity for a Customer Services Assistant to join their team on a full-time, fixed-term 12-month basis, based in Craven Arms.

**Responsibilities**:

- To deal with the management and direction of enquiries from both existing and potential customers.
- To be responsible for consumable requests from customers, to be sent out the same day when required

To be responsible for ensuring sufficient stock levels are maintained in the consumable shed and to keep these areas clean and organised.

To be responsible for the correct filling of the lab paperwork

To ensure all orders are placed with suppliers in a timely manner.

To ensure maintained communication with accounts in order to allow for timely invoicing and reporting of results for pre-pay clients.

To assist with the completion of APHA submission forms, the sending of positive isolates, and maintaining the corresponding records.

Skills, Experience and Qualifications:

- Must be able to work effectively and collaborate within own team and other sections.
- Must take initiative and have the ability to conduct hands-on work.
- Strong communication skills
- High level of attention to detail
- Must possess the ability to handle multiple tasks with high attention to detail.
- Highly organised and excellent time management skills.
- Excellent team player with the ability to work alone.
- Ability to display efficiency when working with high-volume turnover of work in a busy environment

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £19,695.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Craven Arms: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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