Housing Advice

5 months ago

London, United Kingdom iWork Recruitment Limited Full time

Contract to start ASAP until 02-06-24 with a possible extension.

**Job Purpose**

The post-holder will be responsible for proactively delivering housing options advice, including security of tenure, low cost home ownership, preventing homelessness, investigating householder circumstances and undertaking statutory assessments in order to determine the best options and resources available on a case by case basis.

This will involve carrying and managing a case load across housing options, move-on and homeless prevention, to work with individuals supporting and directing clients to access a broad range of housing options and where appropriate making relevant onward referrals and signpost to other services.

The post holder will ensure statutory requirements are met and local team targets are delivered through case work.

**Responsibilities**

To actively support the management of the service delivering a professional, responsive and individualised service to Hillingdon residents requiring housing advice and to explore and sign-post to housing options.

To demonstrate understanding of the Client’s _Customer Care Standards_ and ensure that these standards are met in order to deliver the Council vision of ‘putting our residents first’.

To provide holistic, informed and accurate housing advice which is “right first time”, to all approaches to the service.

To support, coach and empower residents to independently assess and manage their own housing situation and make informed choices.

To ensure that potentially homeless clients are given advice and assistance including those in housing need to whom the Client has no legal obligation to provide emergency accommodation to claim housing and other welfare benefits available to them with the aim of preventing or delaying homelessness, including the use of discretionary hardship payments (DHP).

To actively manage case work in accordance to expected standards of timeliness and quality and to adhere to agreed procedures at all times, including maintaining a high standard of accurate written records and reports. effective record keeping.

Be knowledgeable and up to date with housing legislation, policy, procedures, case law and Codes of Guidance to ensure statutory requirements are consistently met.

RQ1213573-03-24

**Salary**: £23.23 per hour

Work Location: In person

Reference ID: RQ1213573-03-24

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