Head of Aftersales

7 months ago


London, United Kingdom Ideaworks Full time

We have a new role that will bring together aftercare (maintenance), fast track (quick upgrades), small works and all the post new-build services we offer into one highly functioning, well-oiled machine.

For this new role you would be a person who is great at the following:

- Leading a team of highly skilled Engineers, Designer and Project Managers.
- Taking a Sales brief. Listening to Clients to understand their needs and going back with well-considered proposals.
- Making sure that the Aftersales service Clients receive constantly exceeds their expectations.
- You enjoy a puzzle and solving it with a creative approach.
- You understand basic configuration of Crestron and Lutron Programming and IT, would like to get better, but don’t want to end up as a “programmer or an IT person”.
- You understand all aspects of what is generally called “Smart Home” at a luxury level.
- You are convinced there is a better way. In whatever sphere.
- Your desk is tidy to allow your mind to deal with multiple issues at once.
- You have a commercial mind that knows it’s not shaming to be profitable and stable.
- You enjoy being part of a team delivering amazing and don’t need to be the hero.
- Your favourite Steve Jobs saying is “You don’t hire experts and tell them what to do”.
- Your favourite Timpson saying is “It’s a manager’s job to listen”.

Here’s the stuff you can do but would prefer not to:

- Running your own business (maybe you do now).
- Being responsible for driving new sales enquiries.
- Accounting/legal/legislation/HR/finance.
- You are happy to travel to site but don’t want to do it every day.

There is a great opportunity to join one of the most “motivated to make it better” Integration companies in Europe. Talk to us. The only risk you run is a dodgy cup of coffee.



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