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HR Assistant

1 month ago

Shipley, United Kingdom AdviserPlus Full time

As we continue to grow and maintain our position in leading the way in HR and Technology solutions, we are excited to offer the opportunity to join our team as an HR Assistant.

We’re a business that is passionate about employee wellbeing, diversity and inclusion, career progression and maintaining the all-round positive culture that makes AdviserPlus a great place to work.

**Our employee benefits include**:

- Company pension.
- Health cash plan.
- Flexible working and remote/hybrid working opportunities.
- Free onsite parking.
- A generous holiday entitlement which increases with service
- Holiday purchase scheme.
- Cycle to work scheme.
- Discounted gym membership.
- On-site parking and free refreshments
- Many other cultural and lifestyle benefits.

**The role and responsibilities of a HR Assistant**:
Our HR Assistants provide a comprehensive, efficient and customer responsive HR service to line managers within our client businesses. You will be part of a team of over 200 HR professionals all providing advice and guidance online and via a telephony adviceline in relation to a number of ER topics. Your role will include:

- Advising line managers on ER topics such as absence management, maternity, paternity and working arrangements in line with the clients policies and procedures and within agreed SLAs
- Follow agreed principles to escalate cases when appropriate based on risk or stage of case
- Capture and track all advice provided on internal call management system to ensure effective and proactive case management
- Where required, to provide support to inbound call management, working with the Coordination team

**Skills and experience required to be a successful HR Assistant**:

- Articulate, confident and fluent communicators demonstrating a high level of both oral and written English
- A customer orientated approach and focus
- Well-developed interpersonal skills
- Advanced IT skills (Word processing, Spreadsheets, Databases, Internet, MS Outlook)
- A commercial/pragmatic approach to problem solving
- A committed team player who is effective working with the team and independently
- A keen interest in a career in HR

**Equal opportunities**:
AdviserPlus is fully committed to the principle of equal opportunities in employment and opposes all forms of unlawful or unfair discrimination, direct or indirect. All employees are expected to promote and work fully in line with the company’s Equal Opportunities Policy.

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