Customer Support Associate

3 weeks ago


Southwark, United Kingdom Bandwidth Associates Full time

Our client is a leader in the online finance and consumer credit space. Due to the company growing, they are looking to hire a Customer Support Specialist to join them on a remote basis and eventually in the London office.

They are looking for a smart, ambitious and driven individual who wants to build a career in payments. You will provide customer support to customers, retailers and third party partners and working very closely with the developers and the operations team.

**The role**:

- Answering support queries via the telephone
- Raising platform issues with the engineering team when needed
- Interacting with the account management team to provide support for clients using the system
- Assisting all external parties with integration queries when onboarding the solutions provided by the company
- Working as part of the first line support function to all clients and assisting with customer onboarding.

**The experience**:

- You will be a fast learner with great organisation skills - this solution is quite complex so we are looking for those that can learn quickly.
- A creative problem solver with a can-do attitude is essential

You will be calm with a professional

**Job Types**: Full-time, Permanent

**Salary**: £17,000.00-£24,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: One location



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